Jackeline Rojas Madrigal
San Antonio,TX
Summary
Respective, dependable and adaptive associate with 4+ years of working with different age groups, experience with customer care, including sales and appointments. Received multiple satisfactory ratings from employees and customers. Bilingual in both Spanish and English, Motivated and eager to learn for improvement.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front Desk Assistant
Alegre Dental
San Antonio, Texas
03.2025 - Current
- Greeted patients and visitors warmly upon arrival.
- Scheduled and confirmed appointments using practice management software.
- Managed patient records and ensured confidentiality compliance.
- Charted patient information and medical history, including medications, surgeries, and allergies.
- Conducted insurance verification to ensure patient eligibility.
- Made multiple phone calls to welcome patients and facilitate scheduling for consultations.
- Organizing paperwork for patient check in.
- Provided financial advising and reviewed treatment plans with patients to ensure understanding.
- Clarified procedures and obtained consent from patients to enhance communication and compliance.
Crew Trainer
McDonald's
San Antonio, TEXAS
08.2022 - 03.2025
- Trained new crew members on food preparation and customer service standards.
- Demonstrated proper equipment use and safety protocols to team members.
- Supported daily operations to maintain smooth workflow during peak hours.
- Prepared packaging orders making sure food is placed neatly and fresh for customers.
- Ensured cleanliness and sanitation of work and dining areas for customer safety.
- Utilized POS system effectively to manage sales and customer orders.
- Professionally and kindly helped customers with placing their food order.
- Organized station consistently to minimize risk of accidents.
Education
Robert E. Lee High School
San Antonio, TXSkills
- Organizational skills
- Cleaning
- Multitasking
- Communication skills
- Team player
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Assistant
Alegre Dental
03.2025 - Current
Crew Trainer
McDonald's
08.2022 - 03.2025
Robert E. Lee High School