Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Generic

Jackeline Carolina Montes Sanchez

Plano,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Sam's Club
06.2021 - Current
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Manager of Operations

Mcdonalds, PDI FOODS
01.2000 - Current
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

. Make work schedules for 55 coworkers

. Truck order

. Business excel with Microsoft 365

. Word power point outlook

. One drive oneNote

Education

Yates High School
Houston, TX

Skills

  • Account Management
  • Order Fulfillment
  • Report Transcription
  • Freight Operations

Languages

Latin español sign language
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Timeline

Customer Service Representative

Sam's Club
06.2021 - Current

Manager of Operations

Mcdonalds, PDI FOODS
01.2000 - Current

Yates High School
Jackeline Carolina Montes Sanchez