Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackelyn Cruz

Hollister,CA

Summary

I am a current graduate student at CSU East Bay, pursuing my master’s degree in public administration. As a first-generation college graduate and graduate student, my education journey has been one of the most significant accomplishments in my life. After dedicating myself to working toward this degree and overcoming all types of challenges, it was clear to me that anything I set my mind to, I would be able to accomplish it. I have worked in different office environments for many years, and they all have challenged me uniquely. Most recently, I have been working in a fast-paced environment for some time, which has allowed me to improve my critical thinking and problem-solving skills. I have also learned to communicate better and be empathetic toward others. I consider myself a hard-working person who will take on any challenge and overcome it. I am also someone who prides myself in helping others and is seen as someone who can be relied on to achieve goals/challenges.

Overview

11
11
years of professional experience

Work History

Family Service Worker-Lead

Go Kids, Inc.
10.2022 - Current
  • Follow all of the Family Service Worker requirements
  • Responsible for creating an onboarding plan for new hires transitioning from training to their caseloads
  • Work closely with upper management and the department director to improve the training process for new hires
  • Mentor new hires with their caseload while maintaining a separate caseload
  • Serve as a mentor for existing employees needing additional assistance managing their workload.

Family Service Worker

Go Kids, Inc.
03.2021 - 09.2022
  • Contact families to verify information, prequalify, and begin the enrollment process/re-certification process
  • Follow Title XXII and Title V Regulations
  • Review all manuals, guidelines, and policies to parents about our program
  • Provide translation/interpretation as needed, filling out applications, forms, phone calls, and meetings
  • Input eligibility data into enrollment software
  • Code and enter attendance sheets into enrollment software, verifying that families follow their contracted care
  • Maintain an organized and specific caseload roster up to date with family information and changes
  • Meet with fiscal/account receivable specialists two times a month to revise monthly payments and go over attendance sheets.

Receptionist/Administrative Assistant

The Ford Store Morgan Hill
06.2020 - 12.2020
  • Greeted all customers in a helpful, friendly manner
  • Used Microsoft Office (Excel and Word documents) for required reports
  • Answered calls and directed them to the correct department
  • Prepared and sent out various daily and monthly reports that had to do with specific sales numbers to the sales managers that gave them detailed information on improvements or constructive feedback
  • Prepared documents needed for the following day.

Office Assistant

Gonzalez Pallets Inc
06.2013 - 05.2017
  • Answer telephones, direct calls, and take messages
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Maintained and updated filing, inventory, mailing, and database systems, manually or using a computer
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Compute, record, and proofread data and other information, such as records or reports
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes
  • Complete work schedules, manage calendars, and arrange appointments.

Education

Public Administration -

California State University, East Bay
Hayward, CA
05.2024

Politics -

University Of California Santa Cruz
Santa Cruz, CA
03.2021

Skills

  • Bilingual
  • Time management
  • Leadership
  • Critical Thinker
  • Organizational Skills
  • Administrative Experience
  • Microsoft Office
  • Customer Service
  • Teamwork and Collaboration
  • Problem Solving

Timeline

Family Service Worker-Lead

Go Kids, Inc.
10.2022 - Current

Family Service Worker

Go Kids, Inc.
03.2021 - 09.2022

Receptionist/Administrative Assistant

The Ford Store Morgan Hill
06.2020 - 12.2020

Office Assistant

Gonzalez Pallets Inc
06.2013 - 05.2017

Public Administration -

California State University, East Bay

Politics -

University Of California Santa Cruz
Jackelyn Cruz