Ivo Miguel Penha Oliveira
Winchester
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Everstory Partners
Winchester
09.2025 - Current
Guided families in preparing and acquiring burial plots
Presented detailed estimates for pre-planning burials
Scheduled burials and managed related paperwork
Traffic Controller, Cargo Manager, Sales Department
GLS Portugal
Seixal
09.2019 - 09.2023
- My day to day functions at this company consisted of handling cargo (inbound and outbound), customer service, new client acquisition, and additional duties as needed.
- The customer service portion of my employment varied as I would take walk in's, inbound and outbound phone calls, and inbound and outbound emails and address anything from processing a new shipment to tracking where a current shipment was.
Internship Student
Fonalarme - Security Systems
Seixal
04.2017 - 07.2017
- Did installation of Security Cameras, Fire Alarms, Hazard Signs and Extinguishers
Education
Professional Course - Computer Engineering
Escola Secundaria Alfredo dos Reis Silveira
Seixal, Distrito de Setúbal08.2020
Skills
- Counseling skills
- Case documentation
- Client management
- Family counseling
- Family outreach
- Crisis intervention
- Emotional support
- Support services
- Customer service
- Logistical coordination
- Logistics
- Transportation planning
- Record keeping
- Inventory management
- Load & unload
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Windows
- Computer skills
- Bilingual
- Spanish fluency
- Portuguese fluency
- English Speaker
- Spanish
- Portuguese
- Front desk
- Virtual support
- Supervising experience
- Leadership
- Management
- Problem solving
- Time management
- Communication skills
- Active listening
- Public speaking
- Service proposals
- Family guidance
- End-of-life planning
- Warehouse experience
- Public speaking
- End-of-life planning
- Service proposals
- Family guidance
- Logistical coordination
Certification
- Driver's License, 01/01/24, 06/30/31
- Portuguese Driver License, 11/01/21, 06/30/25
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Full Professional
French
Limited
Timeline
Family Service Counselor
Everstory Partners
09.2025 - Current
Traffic Controller, Cargo Manager, Sales Department
GLS Portugal
09.2019 - 09.2023
Internship Student
Fonalarme - Security Systems
04.2017 - 07.2017
Professional Course - Computer Engineering
Escola Secundaria Alfredo dos Reis Silveira