Kayla Head
Jonesville,VA
Summary
Driven professional with a proven track record at Everstory, adept in grief counseling and record keeping. Excelled in high-stress situations, enhancing family communication and support during critical times. Demonstrated exceptional multitasking abilities and active listening, leading to increased customer satisfaction and operational efficiency. Skilled in fostering teamwork and collaboration, with a keen focus on achieving results through effective communication and organizational skills.
Overview
22
22
years of professional experience
Work History
Family Service Counselor
Everstory
Big Stone Gap Va
11.2023 - Current
- Explaining the importance of pre planning for the burial.
- Offered comfort in high-stress situations, providing timely assistance when needed most.
- Provided ongoing support to clients during transitional periods such as death of a loved one
- Enhanced family communication by conducting meetings and lending a listening ear
PCA
MEOC PACE
Big Stone Gap Va
10.2022 - 11.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
CSR
EHealth Technologies
Duffield, VA
11.2021 - 10.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Gathering medical records from other hospitals and doctor office for patients to see there selected doctor at certain facilities.
PCA
MEOC PACE
Big Stone Gap Va
09.2020 - 11.2021
CSR
Sykes
Wise, VA
07.2018 - 09.2020
PCA
MEOC PACE
Big Stone Gap, VA
10.2011 - 07.2018
Assistant Manager
Fas Mart
Wise, VA
06.2009 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CSR
SYKES
Wise, VA
10.2005 - 06.2009
Front End Manager
Food City
Big Stone Gap VA
06.2002 - 06.2009
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Standard Diploma -
Powell Valley High School
Big Stone Gap, VA05.2005
Skills
Record keeping
Self-care strategies
Grief counseling
Family Dynamics Understanding
Family planning counselor
Burial coordination
Memorial planning
Preneed arrangements
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Relationship Building
Team building
Self Motivation
Interpersonal Skills
Goal Setting
Professionalism
Family services
File Management
Microsoft Office Suite
Problem-solving aptitude
Hippa trained
Timeline
Family Service Counselor
Everstory
11.2023 - Current
PCA
MEOC PACE
10.2022 - 11.2023
CSR
EHealth Technologies
11.2021 - 10.2022
PCA
MEOC PACE
09.2020 - 11.2021
CSR
Sykes
07.2018 - 09.2020
PCA
MEOC PACE
10.2011 - 07.2018
Assistant Manager
Fas Mart
06.2009 - 10.2011
CSR
SYKES
10.2005 - 06.2009
Front End Manager
Food City
06.2002 - 06.2009
Standard Diploma -
Powell Valley High School