Jackelyn Cruz
Copiague
Summary
Focused on providing professional service and support to every office visitor. Positive nature with excellent people skills. Attentive receptionist with excellent work ethic and positive demeanor. Organized and dedicated with several years of hands-on experience in administrative roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist/Customer Service
Babylon Honda Service
08.2022 - 03.2025
- Taking payments over the phone and in person
- Explaining prices and services that need to be done on their vehicles
- Calling customers about updates on vehicles and providing excellent customer service
- Scheduling appointments efficiently
- Maintaining a clean and organized reception area
- Handling customer inquiries and complaints professionally
- Microsoft Word and Microsoft Excel
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Confirmed appointments, communicated with clients, and updated client records.
Guest Service Representative
RPM Raceway
03.2020 - 06.2022
- Provided guidance on race locations, ensuring a clean environment through regular cleaning duties, and efficiently resolving customer complaints professionally
- Performed daily cashiering duties, including balancing accounts at the end of the shift
- Provided guidance to new team members on how to perform tasks correctly
- Tracked inventory levels of supplies needed for front desk operations
- Answered incoming calls from guests seeking reservations or general information
- Greeted walk-in and phone guests, determining interests and needs
Education
Associate of Arts - Psychology
Suffolk Community College
Brentwood, NY05.2026
Skills
- Customer service
- Microsoft word
- Bilingual
- Microsoft excel
- Cashiering
- Phone Etiquette
- Filing
- Communication skills
- Organizational Skills
- Office Experience
- Data Entry
- Scheduling appointments
- Spreadsheet tracking
- Document Management
Timeline
Receptionist/Customer Service
Babylon Honda Service
08.2022 - 03.2025
Guest Service Representative
RPM Raceway
03.2020 - 06.2022
Associate of Arts - Psychology
Suffolk Community College
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