Jackelyn Monique Mendoza
Phoenix,AZ
Summary
Self-motivated and compassionate bilingual customer service professional with an impressive 20-year track record. Competent and reliable employee, adept at managing responsibilities in a high-volume atmosphere. Skilled at interacting effortlessly with customers from diverse socioeconomic backgrounds and collaborating effectively with individuals of all personalities. Demonstrated success in providing accurate translation assistance. Known for being a hard worker, quick learner, and highly adaptable to new environments.
Overview
21
21
years of professional experience
Work History
CSR
Mountain Park Health Center
09.2023 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Provided clear and excellent communication skills by thoroughly informing every single program there is available to better assist the patient's needs.
- Handled guest payments accurately while maintaining a secure cash handling system at all times.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Receptionist and Translator
R & R Income Taxes
07.2003 - 09.2023
- Assessed client’s information to determine amount to be received from income based tax returns
- Determined eligibility for immigration legalization and prepared clients for process of filing proper documentation
- Improved data entry procedures and increased work flow by effectively organizing, filing, and scheduling clients to ensure maximum work load was achieved.
- Maintained confidentiality of information regarding clients and company
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Restocked supplies and submitted purchase orders to maintain stock levels
Customer Service Representative
Consumer Cellular
07.2019 - 10.2019
- Answered customer telephone calls promptly to avoid on-hold wait times in call center environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Utilized customer service software to manage interactions and track customer satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Attendance/Data Entry Clerk
Sabis International School
08.2012 - 02.2013
- Managed data entry system to keep track of student absences, tardies and grades
- Provided direct customer service, including interfacing with parents, suggesting alternatives and problem solving, and building higher levels of communication through translation assistance with a minimum amount of supervision.
- Sorted documents and maintained organized filing process
- Completed data entry tasks with accuracy and efficiency
- Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance
- Maintained accurate records of all absences, truancy issues and disciplinary actions
- Called parents and guardians to inquire about late or truant students
- Checked records for accuracy and completeness, and corrected errors
Education
GED -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ11.2011
Skills
- Cultural Understanding
- Business Operations Knowledge
- Customer Service
- Problem-solving abilities
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Payment Processing
- Data Entry
- Scheduling
- Microsoft Excel
- Customer Education
- Coordination
Languages
Spanish
Native or Bilingual
Timeline
CSR
Mountain Park Health Center
09.2023 - Current
Customer Service Representative
Consumer Cellular
07.2019 - 10.2019
Attendance/Data Entry Clerk
Sabis International School
08.2012 - 02.2013
Receptionist and Translator
R & R Income Taxes
07.2003 - 09.2023
GED -
Maricopa Community Colleges - Phoenix College
Software
Microsoft Outlook
EcW
ADP
Microsoft Word
E-verify
Ahcccs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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