Jacqueline Cronkrite
Lehigh Acres,FL
Summary
Passionate and dedicated early childhood educator who strives to provide a creative, engaging, and interactive learning environment for young children. Committed to fostering a love for learning and child development.
Overview
7
7
years of professional experience
Work History
Client Services Representative
Humane Society Naples Veterinary Clinic
02.2022 - Current
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
- Streamlined processes for efficient client communication, resulting in improved client retention rates.
- Communicated with clients regarding account services, statements, and balances.
- Responded to client calls and emails to answer questions about products and services.
- Educated clients on preventative products and measures for their patients.
- Accounted for all money in the safe and register at the beginning and end of the day.
- Organized the vet and technician schedule on a weekly basis.
- Processed pharmacy requests from third party outlets.
Processor
Exit Technologies
10.2021 - 02.2022
- Sort "failed" RAM and CPU from those marked as "graded".
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Test units to ensure quality met required conditions.
- After the quality checking was complete, the unit would move to inventory for resale.
- Supported team members in their tasks, contributing to overall team success.
Client Services Representative
Pet Paradise Resort in Naples
10.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved client concerns.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Team Lead
Allcanes
06.2018 - 09.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Nordstrom
12.2017 - 01.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Early Childhood Education
Florida International University
Miami, FL04.2024
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2017
Skills
- Peer Mentoring
- Problem-Solving
- Interpersonal and Social Skills
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Scheduling
- Time Management
- Adaptability and creativity
Leadership Experience
- Secretary of my Phi Class
- Social Chair
Timeline
Client Services Representative
Humane Society Naples Veterinary Clinic
02.2022 - Current
Processor
Exit Technologies
10.2021 - 02.2022
Client Services Representative
Pet Paradise Resort in Naples
10.2020 - 10.2021
Team Lead
Allcanes
06.2018 - 09.2020
Cashier
Nordstrom
12.2017 - 01.2018
Bachelor of Science - Early Childhood Education
Florida International University
High School Diploma -
Coral Reef Senior High School
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