JACKI DUNCAN
Maximus Tribe
Tulsa,OK
1
Certification
12
years of professional experience
Experienced Healthcare Operations and Care Coordination Professional with 5 years in telehealth and clinical workflows. Optimized provider onboarding and managed complex care teams, enhancing patient satisfaction. Skilled in regulatory compliance, insurance verification, and medical records management.
Work History
Solutions Coordinator
9 Months- Manage ~75 claims monthly (property damage, indemnity); achieved a 100% win rate on repair disputes.
- Draft counteroffers and dispute packets using loss reports, coordinating with policyholders, adjusters, and legal counsel.
Lab & Care Coordinator
11 Months- Conduct clinical and insurance reviews for 125+ weekly lab orders, supporting 14,000 active patients.
- Partner with engineering to automate order validation, eliminate duplicates, and manage expedition of standing phlebotomy and other lab orders.
Provider Operations Associate
2 Years- Directed care coordination for 30–50 clinicians, managing ~100 daily inquiries and overseeing GLP-1 and hormone prescription fulfillment across 5 compounding pharmacies.
- Performed pre-dispatch audits verifying patient demographics, insurance coverage, and clinical accuracy.
Head of Patient Experience
1 Year 1 Month- Designed end-to-end patient care journeys for a direct primary care startup and led a 5-agent team holding a 97 NPS.
- Standardized operational workflows for referrals, prior authorizations, and clinical documentation.
Provider Relationship Manager
8 Months- Re-engineered provider onboarding, reducing time-to-value from 1 week to 72 hours while scaling completion rates to 22%.
Patient Care Coordinator
2 Months- Managed order processing, prescription renewals, insurance verifications, and pharmacy liaison workflows.
Customer Experience Representative
6 Months- Provided multi-channel support, maintaining a 98% satisfaction rating and authored training modules.
Co-Owner & Operations Lead
3 Years 5 Months- Directed daily operations and vendor relations, growing B2B corporate revenue by 20%.
Education
Phlebotomy / Medical Lab Technician Certification
High School Diploma
Skills
Care coordination
Diagnostics tracking
Insurance verification
Claims Management
EMR documentation
Inquiry management
Workflow optimization
Pharmacy collaboration
Certification
Phlebotomy / Medical Lab Technician Certification (2001)
Timeline
Solutions Coordinator
Ironclad Claim Solutions
01.2026 - CurrentRead More
Lab & Care Coordinator
Maximus Tribe
11.2025 - CurrentRead More
Provider Operations Associate
Henry Meds
10.2023 - 10.2025Read More
Head of Patient Experience
The Complete Human Co.
09.2022 - 10.2023Read More
Provider Relationship Manager
Done Health Global
03.2022 - 11.2022Read More
Patient Care Coordinator
Apostrophe / Hims & Hers
01.2022 - 03.2022Read More
Customer Experience Representative
Honeylove Sculptwear
07.2021 - 01.2022Read More
Co-Owner & Operations Lead
Duncan's Phone Lab
06.2014 - 11.2017Read More
Madison Area Technical College
Phlebotomy / Medical Lab Technician Certification
Read More
Robert M. Lafollette High School
High School Diploma
Read More