Jackie Albanese
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of clients in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Facility Attendant
Auburn University
06.2023 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted with logistical requirements for events and meetings.
Community Ambassador
Landmark Properties Inc.
12.2022 - 07.2023
- Wrote and distributed informational papers, gave out representative contact information, and educated community members about specific issues.
- Participated in strategy development and planning to grow the organizing program and advance campaigns.
- Provided excellent customer service to acquire new leads.
Customer Service
Precision Tech Home Services
11.2021 - 12.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Education
Bachelor of Science - Exercise Science
Auburn University
Auburn, AL12.2023
Skills
- Dependable and Responsible
- Daily Facility Operations
- Business Operations
- Customer Satisfaction
- Selling Techniques
- Training and Development Skills
- Cardiopulmonary Resuscitation (CPR)
Certification
- CPT - ACE Certified Personal Trainer
Organizations
- Kinesiology Club
- Exercise Science Club
- Physical Therapy Club
Volunteering
Follow the daily activities of the manager at 9Round Fitness and help out with any logistics or issues around the gym.
Timeline
Facility Attendant
Auburn University
06.2023 - Current
Community Ambassador
Landmark Properties Inc.
12.2022 - 07.2023
Customer Service
Precision Tech Home Services
11.2021 - 12.2022
Bachelor of Science - Exercise Science
Auburn University