Jackie Anderson
Summary
A dedicated professional with 15 years of customer service professional/shift manager in retail environments. 15 years in home childcare. Specializes in problem solving through creative means.
Looking to expand horizons and develop new marketable skills.
Compassionate, friendly, persistent, warm and welcoming personality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In Home Childcare
Kamerin Family
09.2021 - 01.2024
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings and any medications administered.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Reservations Agent
Pechanga Casino And Resorts
03.2019 - 07.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
In Home Childcare
Bedekar Family
07.2019 - 09.2021
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
In Home Childcare
Sato Family
02.2017 - 03.2019
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Key Holder/Shift Manager
Lane Bryant
07.2017 - 02.2019
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
In Home Childcare
Kruzick Family
01.2017 - 06.2017
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
In Home Childcare
Skrinski Family
06.2014 - 01.2017
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
In Home Childcare
Hurd Family
03.2014 - 05.2014
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Provided support and guidance to children in conflict resolution.
In Home Childcare
Peterson Family
09.2013 - 03.2014
- Implemented daily routines and activities to stimulate and engage children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Provided support and guidance to children in conflict resolution.
In Home Childcare
Davis Family
10.2008 - 06.2014
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Key Holder/Shift Leader
Corning Corelle
04.2013 - 09.2013
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented loss prevention strategies to minimize store shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations..
Key Holder/Shift Leader Manager
Kitchen Collection
10.2008 - 04.2013
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Assistant Director for Dance
Elsinore High School
10.2008 - 06.2016
- Facilitated group coaching sessions and provided individual coaching support.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Education
High School Diploma -
Elsinore High School
Wildomar, CA2008
Skills
- Behavior Management Techniques
- Problem Solving Abilities
- Toddler Care Expertise
- Infant Care Experience
- Customer Service Management
- Promotional Campaigns
- Product knowledge
- Relationship building
- Time management
- Policy Enforcement
- Employee Training
- Handling Complaints
Certification
Level 1 Archery Coach
Timeline
In Home Childcare
Kamerin Family
09.2021 - 01.2024
In Home Childcare
Bedekar Family
07.2019 - 09.2021
Reservations Agent
Pechanga Casino And Resorts
03.2019 - 07.2019
Key Holder/Shift Manager
Lane Bryant
07.2017 - 02.2019
In Home Childcare
Sato Family
02.2017 - 03.2019
In Home Childcare
Kruzick Family
01.2017 - 06.2017
In Home Childcare
Skrinski Family
06.2014 - 01.2017
In Home Childcare
Hurd Family
03.2014 - 05.2014
In Home Childcare
Peterson Family
09.2013 - 03.2014
Key Holder/Shift Leader
Corning Corelle
04.2013 - 09.2013
In Home Childcare
Davis Family
10.2008 - 06.2014
Key Holder/Shift Leader Manager
Kitchen Collection
10.2008 - 04.2013
Assistant Director for Dance
Elsinore High School
10.2008 - 06.2016
High School Diploma -
Elsinore High School
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