Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver
Open To Work
Verified
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Jackie A Stephens Jr.

Johnson City,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Delivery DriverQuality Control SpecialistCustomer Services Representative-FedExCustomer Service ProfessionalRetail Sales Associate

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Johnson City, TN, USKingsport, TN
Open to relocation: Yes

Salary Range

$40000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leave

Summary

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Overview

26
26
years of professional experience

Work History

Quality Control Specialist

LabConnect
Johnson City, TN
09.2023 - 04.2026
  • Conducted routine quality inspections to ensure compliance with industry standards and specifications.
  • Assisted in the development and implementation of quality control procedures to enhance operational efficiency.
  • Collaborated with cross-functional teams to identify and resolve product discrepancies effectively.
  • Utilized laboratory software for accurate data collection and analysis during testing processes.
  • Documented quality findings and maintained detailed records for regulatory compliance audits.
  • Identified opportunities for process improvements, contributing to reduced error rates in product testing.

Delivery Driver

Walmart Spark
Johnson City, TN
01.2024 - Current
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Communicated effectively with dispatch to resolve delivery issues promptly.
  • Adapted quickly to changing schedules and adjusted routes based on traffic conditions.
  • Assisted new drivers in understanding operational procedures and best practices.

Delivery Driver

Amazon Flex
Bristol, VA
05.2021 - 2025
  • Navigated routes efficiently to ensure timely deliveries of packages to customers.
  • Communicated effectively with dispatch to resolve delivery issues promptly.
  • Utilized Amazon Flex app for real-time tracking and updates on delivery assignments.

Customer Services Representative-FedEx

Teleperformance: A U.S. Solutions Company
Bristol, TN
01.2013 - 03.2023
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and engagement.
  • Collaborated with cross-functional teams to streamline processes, improving overall operational efficiency in customer support.
  • Trained new team members on best practices for handling complex customer scenarios, fostering a knowledge-sharing environment.
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.

Customer Service Professional

United Health Care
Kingsport, TN
02.2010 - 07.2012
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Retail Sales Associate

Toys R Us
Johnson City, TN
10.2009 - 08.2010
  • Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

Mobile Sales Representative

Best Buy
Johnson City, TN
10.2009 - 01.2010
  • Described merchandise and explained use, operation, and care of merchandise to customers.

Customer Service Representative

Embarq
Johnson City, TN
04.2009 - 09.2009
  • Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Customer Service Representative

AT&T Mobility
Johnson City, TN
10.2007 - 03.2009
  • Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Sales Associate

Sprint
Johnson City, TN
02.2007 - 09.2007
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

Production Assistant/Director

WJHL-TV
Johnson City, TN
12.1999 - 06.2007
  • Gathered and edited raw footage on location to send to television affiliates for broadcast, using electronic news-gathering and film-production equipment.
  • Instructed camera operators regarding camera setups, angles, distances, movement, and variables and cues for starting and stopping filming.
  • Operated television cameras to record scenes for television broadcasts.

Education

B.S. - Mass Communications

East Tennessee State University
Johnson City, TN
01-2002

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Positive attitude
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable

Timeline

Delivery Driver

Walmart Spark
01.2024 - Current

Quality Control Specialist

LabConnect
09.2023 - 04.2026

Delivery Driver

Amazon Flex
05.2021 - 2025

Customer Services Representative-FedEx

Teleperformance: A U.S. Solutions Company
01.2013 - 03.2023

Customer Service Professional

United Health Care
02.2010 - 07.2012

Retail Sales Associate

Toys R Us
10.2009 - 08.2010

Mobile Sales Representative

Best Buy
10.2009 - 01.2010

Customer Service Representative

Embarq
04.2009 - 09.2009

Customer Service Representative

AT&T Mobility
10.2007 - 03.2009

Sales Associate

Sprint
02.2007 - 09.2007

Production Assistant/Director

WJHL-TV
12.1999 - 06.2007

B.S. - Mass Communications

East Tennessee State University

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Jackie A Stephens Jr.