Jackie Basinger
Connellsville,PA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Supervisor/Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Emergency Dispatch and County protocols.
Overview
23
23
years of professional experience
Work History
911 Dispatch Supervisor/Fill in Supervisor
Fayette County EMA
09.2018 - Current
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history, driver records and wanted person files. Maintained confidential information and files.
- Managed 100s of emergency and non emergency calls per shift, using computerized aided dispatch system.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new software and systems.
- Worked well in team setting, providing support, guidance and encouragement.
- Directed work, training, discipline and performance evaluation of emergency dispatchers.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained contact with multiple field units, accounted for location and status and verified safety of emergency personnel.
- Communicated pre-arrival instructions to frantic callers, helping first responders deliver appropriate care as quickly as possible.
911 Telecommunicator
Fayette County EMA
03.2002 - Current
- Read several map systems, phone, cad, radio , and documented all details in system.
- Received 100s of public emergency and non-emergency calls and response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to callers, instructing them deliver appropriate care until first responders arrive on scene.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
Photographer
Jackie Lynn's Photography
09.2011 - 12.2020
- Photographed 100s of clientele every year, while maintaining personal relationship.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Trained new photographers in use of camera equipment and editing software.
- Managed accounting books and budget sheet for business.
- Maintained cost effective workflow and scheduling.
- Organized community events and weddings so all venders worked efficiently together.
- 9 years of community Santa shoots with 100s of photographing kids within few hours.
Photography Assistant
Spellman Imaging
04.2007 - 09.2011
- Set up lighting, camera gear and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Took photos from different angles and perspectives to capture perfect images.
- Managed schedule by assessing daily assignments and coordinating duties.
- Organized studio by putting away equipment and filing paperwork.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Edited, toned, captioned, and uploaded photographs for publication.
- Assembled program books for different sports including Laurel Highlands baseball book.
- Developed, printed and packaged photos for distributions.
- Created other photo items footballs, buttons, magnets, key chains, etc..
Cashier
Warehouse Groceries
06.2001 - 11.2001
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Business Management
California University of Pennsylvania
California, PAHigh School Diploma -
Connellsville Area Senior High School
Connellsville, PA06.2001
Skills
- Emergency Protocols
- Attention to Detail
- Effective Communication
- Problem Solving & Decision Making
- Stress Management
- Team Building
- Policy Enforcement
- Training and Development
- CPR and First Aid
- Emergency Medical Dispatch
- Conflict Resolution
- Organization and Time Management
- Microsoft Word, Excel, CAD software
- Supervision and leadership
Timeline
911 Dispatch Supervisor/Fill in Supervisor
Fayette County EMA
09.2018 - Current
Photographer
Jackie Lynn's Photography
09.2011 - 12.2020
Photography Assistant
Spellman Imaging
04.2007 - 09.2011
911 Telecommunicator
Fayette County EMA
03.2002 - Current
Cashier
Warehouse Groceries
06.2001 - 11.2001
No Degree - Business Management
California University of Pennsylvania
High School Diploma -
Connellsville Area Senior High School
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