Jackie Bellomo
Enfield,CT
Summary
Versatile Customer Experience Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
27
27
years of professional experience
Work History
Customer Experience Manager
Home Depot
Chicopee , MA
03.2018 - Current
- Customer Experience Manager October 2023 - Present - Drive safe behaviors on the floor. Drive GET behaviors and customer service. Drive on-shelf availability and sales. Drive associate engagement on the floor. Resolve customer issues. Help guide associates with career development.
- Front End Supervisor January 2022 - October 2023 - Oversaw multiple departments, approx 24 associates. Ensure checkout standards are being met. Review coverage by day report, warboard, overtime and callouts to to create a game plan to solve coverate gaps. Ensure operational excellence by reviewing store performance in Pulse and My View to celebrate wins and take action on opportunities.
- Associate Support Department Supervisor September 2019 - January 2022 - Ensure store is well staffed and set up for success. Supports associate developement. Handles all instore HR issues. Supports managers within the store. Building quality schedules accounting for needs of the business.
- Associate March 2018 - September 2019 - performed varies roles including head cashier, book keeping and back up ASDS.
Claims Manager
Metlife
Bloomfield, CT
03.2003 - 05.2010
- Worked with short term disability, long term disability, Fmla, workers comp claims and appeals.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information. Composed and sent letters to employers and claimants regarding status of claims. Processed short term disability, longterm disability and FMLA claims. Reviewed claims as part of appeal process. Mentored new members of the claims staff. Served as a subject matter expert and was involved with process developement and customer presentations.
Claims Manager
Aetna
Hartford, CT
03.1998 - 03.2003
- Worked short term disability and long term disability claims.
- Worked on process development.
- Set up, reviewed and processed short term and long term disability claims. Contacted doctor offices to obtain medical information for claims. Contacted claimants regarding status of their claims. Composed and sent letters regarding claim status to claimants. Worked on a process developement team to help develope a more efficient claims process. Mentored new members of the claim staff.
Education
Medical Assistant - Medial
Branford Hall Career Institute
Windsor, CT08-1999
Skills
- Driving excellent customer service
- Communication
- Leadership
- Time management
- Problem solving
- Adaptability
- Attention to detail
- Active listening
Timeline
Customer Experience Manager
Home Depot
03.2018 - Current
Claims Manager
Metlife
03.2003 - 05.2010
Claims Manager
Aetna
03.1998 - 03.2003
Medical Assistant - Medial
Branford Hall Career Institute