Melissa Roberts
Junction City
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
Manhattan
03.2024 - Current
- Implemented training sessions focused on product knowledge and sales techniques.
- Managed customer inquiries and resolved issues efficiently and effectively.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Trained staff on best practices for customer engagement.
Assistant Store Manager
Aldi
Junction City
09.2021 - 03.2024
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Oversaw inventory management and restocked shelves to maintain product availability.
- Trained and supervised new team members on store procedures and customer service standards.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Conducted regular audits of cash registers and ensured accurate financial reporting.
- Collaborated with the management team to improve store processes and efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
Store Manager
American Eagle Outfiters
Manhattan
01.2020 - 09.2021
- Managed daily store operations and maintained high standards of visual merchandising.
- Led a team of sales associates to deliver exceptional customer service experiences.
- Trained new employees on store policies, procedures, and product knowledge.
- Developed promotional displays to attract customers and drive sales engagement.
- Oversaw inventory management and organized stockroom to enhance efficiency.
- Conducted staff meetings to communicate goals and encourage teamwork among associates.
- Monitored sales performance and identified opportunities for improvement in service delivery.
- Implemented loss prevention strategies to minimize theft and ensure asset protection.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Sturgeon High School
Sturgeon , MOSkills
Customer Support Manager experienced in conflict resolution and persuasive communication Achieved high levels of customer satisfaction through effective issue resolution and team training Focused on enhancing customer loyalty and driving repeat business by implementing efficient customer service processes across multiple locations
Customer Support Manager experienced in conflict resolution and persuasive communication Achieved high levels of customer satisfaction through effective issue resolution and team training Focused on enhancing customer loyalty and driving repeat business by implementing efficient customer service processes across multiple locations
Timeline
Customer Experience Manager
Victoria Secret
03.2024 - Current
Assistant Store Manager
Aldi
09.2021 - 03.2024
Store Manager
American Eagle Outfiters
01.2020 - 09.2021
Sturgeon High School