Summary
Overview
Work History
Education
Skills
References
Timeline
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Jackie Benson

Jackie Benson

1004 South College Avenue ,Aledo, IL

Summary

I am currently employed with the Illinois Secretary of State, Drivers Services as a public service rep where I have worked for the last 8 years. My job responsibilities include utilizing my interpersonal communication skills and ensuring compliance with the state laws and regulations. I have successfully managed and ran the office and employees during two maternity leaves of my supervisor. I am looking to expand my skills and knowledge while finding employment with career progression and stability. I am a resourceful Public Service Representative known for high productivity and efficiency in task completion. I also am skilled in customer service, conflict resolution, and data management. I excel at communication, empathy, and problem-solving, ensuring positive outcomes in public interactions.

Overview

8
8
years of professional experience

Work History

Public Service Representative

Illinois Secretary of State
01.2017 - Current
  • Completed essential public service tasks aligned with Illinois Secretary of State operations.
  • Oversaw and managed operations during the DMV manager's absence.
  • Demonstrated expertise in maintaining seamless functionality without managerial presence.
  • Demonstrated high adaptability with rapid integration of new policies in diverse governmental contexts.
  • Delivered comprehensive training for newcomers at the Monmouth DMV office.
  • Provided credibility to immediate supervisor by serving as expert in challenging situations.
  • Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
  • Processed payments for various services and fees via cash, check, or credit card transactions.
  • Developed strategies for providing exceptional customer service while maintaining efficiency.
  • Collected fees and application documentation for licenses and issued paperwork for follow-up actions.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Maintained a high level of professionalism and calmness with personnel, even in high-stress situations.
  • Exhibited proficiency in handling immigrant-related processes and policies.

Medical Receptionist

Rajput Medical
01.2017 - 12.2017
  • Liaised with insurance companies to ensure accurate processing.
  • Ensured thorough documentation of patient records.
  • Optimized office workflows, leading to significant improvement in accuracy and reduced stress during medical issue handling.
  • Provided attentive assistance to patients, focusing on their primary needs.
  • Collaborated effectively with nursing staff, patients and doctors to ensure cohesive team dynamics.
  • Fostered welcoming atmosphere to alleviate stress in patients facing challenging healthcare experiences.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Education

High School Diploma -

Aledo High School
01.2000

Skills

  • Leadership Experience
  • Customer Relations
  • Microsoft 365 Proficiency
  • Management Oversight Skills
  • Appointment Coordination
  • Driven Professional
  • Achievement Oriented
  • Versatile Team Player
  • Commitment to Accountability
  • Effective Communication
  • Diligent Task Management
  • Professional Knowledge

References

  • Mary Hedrick, Office Manager, 309-371-6128
  • Becky Maynard, BAIID Officer, 309-221-7129
  • Jane Moore, DMV Manager, 309-371-9756

Timeline

Public Service Representative

Illinois Secretary of State
01.2017 - Current

Medical Receptionist

Rajput Medical
01.2017 - 12.2017

High School Diploma -

Aledo High School

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Jackie Benson