Cory Anne Flynn
East Peoria,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Public Service Representative
Illinois Secretary Of State
05.2021 - Current
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Assisted with development of compliance objectives and strategies.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Kept informed regarding pending industry changes, trends or best practices.
- Determined licensing eligibility by examining test results and comparing against established structures.
Customer Service Representative
R.J. Reynolds
08.2020 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bar/Restaurant Manager
TNTS Sports Bar & Grill
05.2009 - 03.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
CENTRAL CATHOLIC HIGH SCHOOL
Bloomington, IL05.2003
Skills
- Data Acquisition
- Document Review
- Critical Thinking
- Reading Comprehension
- Customer Interaction
- Leadership Techniques
- Privacy and Confidential
- Cybersecurity Protocols
- Applicant Testing
- Active Listening
- Time Management
- Audit Documentation
- Customer Experience
Timeline
Public Service Representative
Illinois Secretary Of State
05.2021 - Current
Customer Service Representative
R.J. Reynolds
08.2020 - 05.2021
Bar/Restaurant Manager
TNTS Sports Bar & Grill
05.2009 - 03.2020
High School Diploma -
CENTRAL CATHOLIC HIGH SCHOOL
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