Danielle Schach
Portland
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive a consistent pursuit of excellence in all endeavors. Prepared to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
7
7
years of professional experience
Work History
Public Service Representative
OHSU March Wellness & Fitness Center
12.2024 - Current
- Administered comprehensive management of medical facility tasks, focusing on super bill preparation for insurance reimbursement and meticulous upkeep of medical documentation.
- Facilitated front desk operations, delivering high-quality service to members, staff, and visitors.
- Facilitated member inquiries through social media, phone, email, and face-to-face communication, delivering accurate information on memberships, class offerings, and amenities.
- Streamlined processing of new memberships, renewals, cancellations, and account updates, ensuring timely and accurate account management.
- Managed logistics for fitness classes, personal training sessions, massage therapy, and special events, ensuring seamless execution and participant enjoyment.
- Streamlined procurement processes for supplies and equipment, ensuring consistent availability for gym activities.
Assistant Manager
Candlewood Suites Portland-Airport InterContinental Hotels Group
12.2021 - 12.2024
- Assessed operational needs and allocated tasks for front desk shuttle maintenance and housekeeping teams.
- Supervised financial tasks encompassing tax preparation, inventory management, and account reconciliation, maintaining strict adherence to quarterly compliance standards.
- Analyzed guest reviews and messages to uphold loyalty program integrity and enhance customer satisfaction.
- Analyzed and optimized loyalty program initiatives to drive brand excellence and increase guest interaction on digital channels.
Auditor
Four Points by Sheraton Marriott
Portland, OR
03.2019 - 12.2021
- Reviewed and corrected discrepancies in files, ensuring precise totals and adherence to compliance requirements.
- Monitored front desk inventory levels and executed restock orders to maintain optimal operational performance.
- Executed daily management of room occupancy and revenue documentation, guaranteeing accuracy in all records.
- Implemented training sessions for new employees, focusing on procedures and service standards to optimize team efficiency.
- Reviewed daily checklists and coordinated shift planning to optimize team productivity.
- Analyzed financial records through rigorous audits, ensuring precise reporting of daily room occupancy and revenue while rectifying inconsistencies in cash and credit transactions.
Education
Associate in Science (AS) - Business Transfer
Portland Community College
Portland, OR12-2026
High School Diploma - undefined
Milwaukie High School
Milwaukie, OR04.2017
Program Graduate - undefined
Oregon National Guard Youth Challenge Program (OYCP)
Bend, OR06.2016
Skills
- Tax Preparation
- Payroll Accounting
- Financial Accounting
- Managerial Accounting
- Technical Writing
- People Management
- Human Resource Management
- Records and Database Management
- Microsoft Office
- Tableau Software
- Data Analytics
- Customer Service Champion
- Professionalism and integrity
- Cross-cultural sensitivity
- Strong interpersonal skills
- Teamwork and collaboration
- Attention to detail
- Written communication
- Fraud prevention
- SOP development
Timeline
Public Service Representative
OHSU March Wellness & Fitness Center
12.2024 - Current
Assistant Manager
Candlewood Suites Portland-Airport InterContinental Hotels Group
12.2021 - 12.2024
Auditor
Four Points by Sheraton Marriott
03.2019 - 12.2021
High School Diploma - undefined
Milwaukie High School
Program Graduate - undefined
Oregon National Guard Youth Challenge Program (OYCP)
Associate in Science (AS) - Business Transfer
Portland Community College