Amy Gaines

Front line leader for the Secretary of State. Knowledgeable in State regulations and laws. Performs daily tasks of various kinds.

• Created recipes and prepared advanced dishes.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Placed orders to restock items before supplies ran out.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• E.R. registration, helped Coroner with tasks as needed.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• E.R. registration

Was a two man crew that prepared industrial sized heating and cooling units for transport.

• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Followed protocols to enhance protection and maintain safe work environment.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Assembled the third row seats for the Toyota Highlanders.

• Managed SME team of process engineers, analysts and scientists in driving technology transfer of products from development scale to manufacturing scale in contracted facilities.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Supported quality team members during corrective action updates.