Hasan Mansur
Chicago,IL
Summary
Experienced and dedicated professional with over six years of service at the Illinois Secretary of State, demonstrating a strong track record in administrative operations, compliance, and public sector processes. Recognized for reliability, attention to detail, and a commitment to high standards of service and integrity. Recently earned the CompTIA Security+ certification, sparking a focused transition into the field of cybersecurity. Eager to leverage analytical skills, problem-solving ability, and a passion for technology to contribute to security operations, risk management, and cyber defense. Actively pursuing further education and certifications in cybersecurity to build a solid foundation and gain hands-on experience in protecting systems and data. Seeking opportunities that will challenge and grow technical expertise while making a meaningful impact in the cybersecurity landscape.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Public Service Representative
Secretary of State of Illinois
2019 - Current
- Collaborated with team members to enhance service delivery processes, improving customer satisfaction rates.
- Contributed to team success by sharing knowledge and expertise, providing guidance and support to junior staff members as needed.
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Trained new staff on operational procedures and customer service protocols, fostering a supportive work environment.
- Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
Call Center Agent, Inbound Sales
Xfinity Comcast
- Facilitated inbound sales calls, effectively addressing customer inquiries and product concerns.
- Developed rapport with customers, enhancing overall satisfaction and loyalty to the brand.
- Utilized CRM systems to track interactions and manage customer accounts efficiently.
- Delivered tailored product recommendations based on individual customer needs and preferences.
- Boosted sales revenue by effectively promoting products and services to potential customers.
Education
Associate of Science -
Triton College
River Grove, ILBachelor of Science -
Roosevelt University
Chicago, ILCompTIA Cyber Security+
NORTHWESTERN UNIVERSITY
Cybersecurity Online BootcampSkills
- Professionalism and integrity
- Data entry proficiency
- Complaint handling
- Cross-cultural sensitivity
- Dispute mediation
- Excellent communication
- Critical thinking
- Privacy and confidentiality
- Compliance reporting
- Payment processing
- Records review
- Fraud prevention
Certification
CompTIA Security+
Languages
English
Native or Bilingual
Spanish
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Public Service Representative
Secretary of State of Illinois
2019 - Current
Call Center Agent, Inbound Sales
Xfinity Comcast
Associate of Science -
Triton College
Bachelor of Science -
Roosevelt University
CompTIA Cyber Security+
NORTHWESTERN UNIVERSITY