Jackie Berrier
Kings Mills,OH
Summary
Detail-oriented and adaptable leader skilled in inventory management, staff training, and customer service. Proven ability to enhance team performance and maintain high service standards, ensuring organizational goals are consistently met. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Shift Leader
Servattii's
Mason, OH
06.2023 - Current
- Supervised daily operations to ensure compliance with service standards and safety protocols.
- Trained and mentored team members on customer service techniques, food handling, and product knowledge.
- Implemented efficient workflow processes, improving shift productivity and reducing downtime.
- Conducted inventory management tasks, ensuring accurate stock levels and minimizing waste
- Oversaw daily cash and credit card handling procedures, maintaining accurate records and minimizing discrepancies using POS software.
- Resolved customer complaints and issues immediately and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations due to hazards while adhering to health and safety standards.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Care Management Coordinator
Council Of Aging
South Lebanon, OH
05.2022 - 06.2023
- Coordinated care plans for clients, ensuring alignment with individual needs and preferences.
- Facilitated communication between healthcare providers, clients, and families to enhance patient care.
- Conducted assessments to identify client needs and develop tailored support strategies.
- Managed referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patient.
- Arranged transportation and documented details of discharge transition plans.
- Collaborated with healthcare providers to establish achievable goals for patient's care plan, promoting adherence and positive outcomes.
- Supported family members in understanding and managing their loved one's health conditions through education.
- Reduced hospital readmissions by monitoring patient's progress post-discharge and adjusting care plans as needed.
- Ordered all pharmacy supplies and kept check on inventory levels.
Child Nutritionist
Mason Middle School
Mason, OH
09.2015 - 04.2022
- Supported nutrition education programs for students, enhancing dietary awareness.
- Collaborated with school staff to create balanced meal plans that meet USDA guidelines.
- Trained kitchen staff on best practices for food safety protocols to improve meal quality and kitchen cleanliness.
- Inspected meals served for conformance to recommended diets, taste and appearance.
- Relayed order information to kitchen area and assisted workers in preparing foods according to recipes.
Education
High School Diploma -
Kings Mills High School
Kings Mills, OHAssociate of Applied Science - Business Administration
South College
Knoxville, TNAssociate of Applied Science - Accounting And Finance
South College
Knoxville, TNSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Staff education and training
- Inventory counts
- Quality control assurance
- Decision-making capacity
- Multitasking Abilities
- Organizational skills
- Adaptability/flexibility/reliability
Timeline
Shift Leader
Servattii's
06.2023 - Current
Care Management Coordinator
Council Of Aging
05.2022 - 06.2023
Child Nutritionist
Mason Middle School
09.2015 - 04.2022
High School Diploma -
Kings Mills High School
Associate of Applied Science - Business Administration
South College
Associate of Applied Science - Accounting And Finance
South College