Jackie Betz
Arlington,VA
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Santa Clara Housing Office
Santa Clara University
09.2023 - Current
- Streamlined application processing, resulting in shorter wait times for prospective tenants.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Provided exceptional customer service through active listening and empathetic problem-solving techniques.
- Reduced call resolution time with efficient multitasking and prioritization of tasks.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
SET Corepower
CorePower Yoga
07.2023 - 09.2023
- .
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reduced contamination risks by conducting thorough inspections of clean room garments, tools, and materials.
Intern at Soft Landing Missoula
Soft Landing MMissoula
07.2021 - 09.2023
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Learned to help people that are from different parts of the world adapt and settle in America and direct them to the proper resources
- with very different backgrounds and help them find the proper resources
- worked with a lot with a wide range of employees that I learned a lot from
Education
Bachelor of Arts - Communication / Retail Studies
Santa Clara University
Santa Clara, CA06.2026
High School Diploma -
Yorktown High School
Arlington, VA06.2022
Timeline
Santa Clara Housing Office
Santa Clara University
09.2023 - Current
SET Corepower
CorePower Yoga
07.2023 - 09.2023
Intern at Soft Landing Missoula
Soft Landing MMissoula
07.2021 - 09.2023
Bachelor of Arts - Communication / Retail Studies
Santa Clara University
High School Diploma -
Yorktown High School
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