Jackie Bybee
Green Ridge,MO
Summary
Dynamic professional with a strong commitment to goal achievement and effective problem resolution, demonstrated during tenure at Shelter Insurance. Proven ability to enhance operational efficiency and foster collaboration within teams. Skilled in processing mortgage applications and maintaining compliance, consistently exceeding performance expectations while building lasting client relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Agency Representative
Shelter Insurance, Steve Cannon Agency, LLC
06.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed insurance applications, ensuring accuracy and compliance with company policies.
- Assisted in policy renewals, maintaining client relationships and promoting additional coverage options.
- Coordinated with underwriters to expedite claims processing and improve turnaround times.
- Educated clients on coverage options, enhancing understanding of policy benefits and limitations.
Landcare Crew Member
Columbia Landcare
03.2017 - Current
- Operated lawn care equipment including mowers, trimmers, and blowers for efficient yard maintenance.
- Implemented seasonal landscaping tasks to enhance outdoor aesthetics and promote healthy plant growth.
- Trained new team members on safety protocols and equipment usage to ensure compliance with regulations.
- Assisted in maintaining inventory of supplies, ensuring availability of necessary materials for daily operations.
- Streamlined workflow processes by organizing daily schedules for optimal route efficiency.
Substitute Teacher/Substitute Paraprofessional
Green Ridge R-8 School District
08.2020 - 05.2023
- Delivered engaging lesson plans across various subjects to meet diverse student needs.
- Managed classroom behavior effectively to create a positive learning environment.
- Collaborated with full-time teachers to align instructional strategies and curriculum goals.
- Adapted teaching methods based on students' individual learning styles and abilities.
- Participated in professional development workshops to refine teaching skills and methodologies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Substitute Teacher/Paraprofessional
Crest Ridge School District
08.2017 - 05.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Mortgage Loan Processor
Pulaski Bank
05.2016 - 06.2017
- Processed mortgage applications efficiently, ensuring compliance with regulatory standards and internal guidelines.
- Reviewed loan documentation for accuracy, identifying discrepancies to minimize processing delays.
- Coordinated with underwriters and loan officers to resolve issues and facilitate timely approvals.
- Managed communication with clients, providing updates and clarifying requirements throughout the mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
Real Estate Closer
Truman Title Company
08.2011 - 05.2016
- Facilitated closing processes for residential and commercial transactions, ensuring compliance with legal requirements.
- Reviewed title commitments and resolved discrepancies to ensure accurate title transfer during closings.
- Coordinated scheduling of closings with clients, attorneys, and lenders for a smooth transaction process.
- Managed multiple real estate transactions simultaneously, resulting in successful and organized closings.
- Prevented delays in closing timelines by proactively addressing potential roadblocks with clear communication across all parties involved.
- Developed strong working relationships with local real estate professionals to secure repeat business for the company.
Mortgage Loan Processor
Equity Bank
10.2001 - 07.2011
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 10 years.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Analyzed borrower credit reports and income statements to verify accuracy.
Assistant Branch Manager
US Bank National Association
08.1999 - 10.2001
- Led branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Mentored staff, enhancing team performance and fostering a culture of continuous improvement.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Streamlined workflow processes, resulting in increased efficiency across branch services.
Collection Customer Service Representative
Russel Stover Candies
10.1998 - 08.1999
- Managed customer accounts, ensuring timely payment and resolution of outstanding balances.
- Developed and maintained positive relationships with clients to enhance customer satisfaction.
- Implemented effective collection strategies to improve overall recovery rates.
- Resolved complex customer inquiries regarding billing discrepancies and payment options.
Collector Agent
New Holland Credit
01.1997 - 10.1998
- Utilized CRM software to track interactions, document payment arrangements, and follow up on delinquent accounts.
- Streamlined collection processes through continuous improvement initiatives, resulting in increased recovery rates.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
Bachelor of Science - Agricultural Business
University of Central Missouri
Warrensburg, MOSkills
- Commitment to goal achievement
- Performance evaluation
- Effective collaboration in teams
- Effective time management
- Effective problem resolution
- Prioritization of tasks
- Strong personal drive
- Commitment to professional standards
Certification
- Property and Casualty Insurance License - June 2025-June 2027
Timeline
Agency Representative
Shelter Insurance, Steve Cannon Agency, LLC
06.2022 - Current
Substitute Teacher/Substitute Paraprofessional
Green Ridge R-8 School District
08.2020 - 05.2023
Substitute Teacher/Paraprofessional
Crest Ridge School District
08.2017 - 05.2020
Landcare Crew Member
Columbia Landcare
03.2017 - Current
Mortgage Loan Processor
Pulaski Bank
05.2016 - 06.2017
Real Estate Closer
Truman Title Company
08.2011 - 05.2016
Mortgage Loan Processor
Equity Bank
10.2001 - 07.2011
Assistant Branch Manager
US Bank National Association
08.1999 - 10.2001
Collection Customer Service Representative
Russel Stover Candies
10.1998 - 08.1999
Collector Agent
New Holland Credit
01.1997 - 10.1998
Bachelor of Science - Agricultural Business
University of Central Missouri