Jackie Cunyus
Dallas,TX
Summary
Results-driven and versatile professional with a unique blend of technical, educational, and logistical experience. Adept at troubleshooting complex systems, coordinating operations, and managing high-responsibility tasks in both industrial and academic settings. Known for strong communication, attention to detail, and the ability to adapt to dynamic environments while maintaining high standards of performance and safety.
Overview
10
10
years of professional experience
Work History
Long-Term Substitute Teacher
Amarillo Independent School District
11.2019 - Current
- Delivered consistent instruction across various grade levels in both general and special education classrooms
- Implemented daily lesson plans in math, science, reading, and social studies, adjusting as needed to fit student needs
- Built rapport with students and staff, promoting a supportive learning environment that encouraged academic growth
- Maintained accurate records of student attendance, behavior, and progress while ensuring continuity in learning
- Supervised classroom activities, tests, and assignments, ensuring school policies and procedures were followed
- Provided behavioral redirection and conflict resolution, contributing to a safe and respectful learning atmosphere
Professional Driver & Customer Service Representative
Uber / Lyft
06.2017 - Current
- Completed over 5,000 rides with a 4.9+ star rating, demonstrating excellent customer service and safety
- Provided efficient, courteous, and professional transportation across the Amarillo area for diverse client needs
- Assisted passengers with special requirements, luggage, or mobility support, ensuring a positive rider experience
- Maintained vehicle condition through routine cleaning and mechanical checks
- Offered local recommendations for food, entertainment, and events, enhancing client engagement and satisfaction
Dispatcher & Customer Service Coordinator
Booker Transportation
10.2018 - 05.2019
- Coordinated daily logistics for over 40 drivers, optimizing delivery routes and resolving conflicts in real time
- Managed a trailer pool, performed regular inventory checks, and maintained accurate shipment tracking logs
- Scheduled and confirmed pickup/delivery appointments with customers, ensuring documentation (PO/PU) was correct
- Acted as primary point of contact for freight brokers, providing shipment updates, ETA revisions, and status reports
- Submitted and tracked accessorial requests (detention, layover pay), ensuring proper compensation was issued
- Processed Comchecks, authorized fuel card use, and resolved equipment and delivery-related discrepancies efficiently
Production Technician, Special Nuclear Materials Program
CNS-Pantex
03.2015 - 06.2017
- Operated within a high-security Department of Energy environment with active Q-level clearance and radiation training
- Worked in controlled areas, assembling, inspecting, and maintaining components involving sensitive nuclear materials
- Followed highly detailed Standard Operating Procedures (SOPs) and maintained rigorous documentation protocols
- Collaborated with engineers and supervisors to identify process improvements and troubleshoot equipment malfunctions
- Participated in radiation monitoring, safety inspections, and training drills to ensure compliance with DOE regulations
- Demonstrated excellent attention to detail in environments requiring absolute accuracy and safety adherence
Education
Associate of Applied Science - Industrial Technology
West Texas A&M University
Canyon, TX12.2013
Associate of Applied Science - Instrument & Control Technology
Amarillo College
Amarillo, TX12.2011
Texas Tech University
Lubbock, TX05.1988
Skills
- Electrical diagnostics
- Mechanical issue resolution
- Expertise in instrumentation diagnostics
- Schematic analysis
- Logistics coordination
- Efficient route planning
- Calendar management
- Proficient in Microsoft Word
- Microsoft Excel data analysis expertise
- Skilled in utilizing Google Workspace tools
- Efficient dispatch operations
- Structured lesson facilitation
- Effective problem resolution
- Effective motivational strategies
- Enhanced student participation
- Facilitating parent-teacher dialogue
- Creation of engaging visual materials
- Constructive feedback
Timeline
Long-Term Substitute Teacher
Amarillo Independent School District
11.2019 - Current
Dispatcher & Customer Service Coordinator
Booker Transportation
10.2018 - 05.2019
Professional Driver & Customer Service Representative
Uber / Lyft
06.2017 - Current
Production Technician, Special Nuclear Materials Program
CNS-Pantex
03.2015 - 06.2017
Associate of Applied Science - Industrial Technology
West Texas A&M University
Associate of Applied Science - Instrument & Control Technology
Amarillo College
Texas Tech University
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