Jackie Dawkins
Mount Erie,Illinois
Summary
Driven professional with extensive experience in quality assurance and customer service. Highly skilled in optimizing workflows and resolving client inquiries while maintaining quality standards. Proven ability to lead teams and provide effective training and support.
Overview
28
28
years of professional experience
Work History
Quality Assurance Specialist
Wal-Mart Distribution Center
Olney, Illinois
02.2022 - 07.2026
- Guided management and personnel on quality assurance protocols, ensuring compliance with industry standards and improving overall quality.
- Trained staff on quality standards and inspection procedures, improving customer support quality and team competency.
- Inspected inbound and outbound shipments for quality compliance to ensure customer satisfaction.
- Conducted regular internal audits to identify non-conforming issues, implementing corrective actions to enhance compliance.
- Collaborated with team to identify process improvements in operations, resulting in better customer service outcomes.
Tier 2 Support/Digital Technician
Patterson Technology Center
Effingham, USA
01.2004 - 04.2010
- Responded to customer support calls, resolving client inquiries efficiently to enhance service experience.
- Collaborated with key accounts to address and resolve their issues, enhancing customer satisfaction.
- Maintained software proficiency through ongoing training, enhancing support capabilities.
- Tracked unresolved incidents and researched solutions, providing effective assistance to customers.
Co-Owner
Fort Fuller Kennel
Mattoon, USA
01.1999 - 09.2008
- Led daily operations and strategic planning, ensuring high standards of animal care and fostering.
- Imported, handled, trained, placed quality German Shepherd dogs.
Assistant Manager
A New Look Salon
06.2003 - 01.2004
- Cultivated client relationships to enhance customer satisfaction and loyalty.
- Assisted in managing daily salon operations and staff scheduling.
- Trained new team members on salon services and customer care.
- Managed maintenance of tanning beds and coordinated product orders to ensure optimal inventory levels.
- Coordinated inventory management and supply ordering for salon products.
Manager
Security Finance
06.2002 - 11.2002
- Led team operations to ensure compliance with financial regulations and policies.
- Managed client relationships to foster trust and enhance service delivery.
- Developed training programs to improve staff performance and operational efficiency.
- Resolved customer issues utilizing interpersonal and crisis management skills, ensuring satisfaction.
- Collaborated with assistant managers on routine tasks to streamline operations and improve workflow.
Customer Service Representative
McLeod USA
01.2000 - 01.2001
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer orders and maintained accurate records to ensure efficient service delivery.
- Processed orders and managed customer accounts using internal systems.
- Documented customer interactions to ensure accurate records and follow-ups.
- Dispatched technical support, scheduled phone system changeovers, and resolved customer issues.
Education
Animal Science
Frontier College
Skills
Affiliations
- Fishing
- Golfing
- Yoga
- Associate of the month 2025
Timeline
Quality Assurance Specialist
Wal-Mart Distribution Center
02.2022 - 07.2026
Tier 2 Support/Digital Technician
Patterson Technology Center
01.2004 - 04.2010
Assistant Manager
A New Look Salon
06.2003 - 01.2004
Manager
Security Finance
06.2002 - 11.2002
Customer Service Representative
McLeod USA
01.2000 - 01.2001
Co-Owner
Fort Fuller Kennel
01.1999 - 09.2008
Animal Science
Frontier College