Tiambrel Dennis
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Financial Relationship Consultant
1 Year 5 Months- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Develops strong client relationships and has excellent client services skills.
- Manages multiple client accounts simultaneously and has good time-management skills.
- Managed over 50 customer calls per day that helped increased sales by 10%.
Sales Representative
10 Months- Building relationships with customer and understanding what they need, so that they are willing to recommend service to their friends and family.
- Responsible for making complicated contracts, services, and products seem easy to understand.
- Responsible for identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support.
- Very driven and determined with sales.
- Accompanied being top sales person in district for consecutive months.
Assistant Store Manager
1 Year 7 Months- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boom-line profitability.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Interviewed and viewed job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Contributed to organizational initiative to achieve daily sales, budget and other targeted goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Sales Associate
1 Year 8 Months- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Offered product and service consultations and employed upselling techniques.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.