Jackie Fuentes
Watsonville,CA
Summary
Central Coast native with ~18 years of experience in customer service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Vokos Insurance
Aptos, CA
02.2024 - Current
- Assisted clients with insurance inquiries and policy changes.
- Processed claims efficiently using company software systems.
- Maintained accurate records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
Assistant Manager Customer Operations
Old Navy
Salinas, CA
02.2022 - 02.2024
- Assisted in managing daily store operations and team activities.
- Trained new staff on customer service and sales techniques.
- Coordinated merchandise displays to enhance store presentation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Keyholder
Bath and Body Works
Capitola, CA
08.2020 - 03.2023
- Assisted customers with product selection and provided exceptional service.
- Managed store operations during shifts and ensured smooth team coordination.
- Conducted inventory counts and maintained accurate stock levels on the sales floor.
- Implemented visual merchandising standards to enhance product displays and promotions.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Hostess
Margaritaville
Capitola, CA
06.2019 - 08.2020
- Greeted guests warmly upon arrival at the restaurant.
- Managed seating arrangements to optimize customer flow and comfort.
- Answered phones promptly to record and confirm reservations, enhancing guest experience.
- Processed bank transactions, ensuring accuracy for restaurant operations.
- Organized and filed employee paychecks, maintaining accurate records for payroll.
Manager
Baskin-Robbins
Watsonville, CA
04.2012 - 06.2019
- Bank transaction duties for the shop
- Provided prompt and friendly service to customers
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and placed orders for supplies as needed.
Cashier
Mi Pueblo Food Center
Watsonville, CA
09.2014 - 12.2016
- Cooperated with team members in bakery to efficiently package bread for the store
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout areas.
- Assisted customers with product inquiries and selections.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Manager
Baskin-Robbins
Capitola, CA
10.2013 - 10.2014
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and placed orders for supplies as needed.
- Developed staff schedules to optimize coverage during peak hours.
Line Cook
McDonald’s
Watsonville, CA
06.2011 - 04.2012
- Provided friendly service as drive-thru cashier
- Prepared menu items according to standardized recipes and procedures.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Coordinated multiple tasks simultaneously while maintaining organization in fast-paced environment, ensuring smooth operations.
- Delivered friendly service as drive-thru cashier, enhancing customer experience and satisfaction.
Education
Associate’s Degree -
Cabrillo College
Aptos, CA06-2020
Skills
- Able to learn quickly in a fast-paced environment
- Excellent teamwork and leadership abilities
- Able to work efficiently under pressure
- Exceptional multitasking ability
LANGUAGES
Fluent in English & Spanish
Timeline
Customer Service Representative
Vokos Insurance
02.2024 - Current
Assistant Manager Customer Operations
Old Navy
02.2022 - 02.2024
Keyholder
Bath and Body Works
08.2020 - 03.2023
Hostess
Margaritaville
06.2019 - 08.2020
Cashier
Mi Pueblo Food Center
09.2014 - 12.2016
Manager
Baskin-Robbins
10.2013 - 10.2014
Manager
Baskin-Robbins
04.2012 - 06.2019
Line Cook
McDonald’s
06.2011 - 04.2012
Associate’s Degree -
Cabrillo College