JACKIE GARCIA
Sebring,FL
Summary
Accomplished manager specializing in enhancing workflow efficiency and team performance. Known for implementing effective training programs and monitoring compliance, ready to contribute to organizational success.
Overview
1
1
Language
1
1
Certification
36
36
years of professional experience
Work History
MANAGER
FLORIDAGASTROPARTNERS
Boynton Beach, Florida
08.2004 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Implemented process improvements to streamline operations and reduce delays.
- Coordinated scheduling and resource allocation to optimize operational workflow.
- Oversaw staff training and development to enhance team performance and skills.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Evaluated staff performance regularly to identify strengths and areas for improvement. and addressed issues.
- Developed training materials for new hires to ensure a smooth onboarding process.
- Facilitated effective communication between management and staff to address concerns.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored compliance with industry regulations and safety standards consistently.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed processes to enhance team efficiency and organization. to ensure efficient workflow throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
OFFICE MANAGER
SEBASDTIAN KENT MD
WEST PALM BEACH, FL
01.1991 - 06.2004
- Streamlined daily office operations to enhance workflow efficiency.
- Coordinated scheduling of patient appointments and staff meetings to maximize resource utilization.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw inventory management and procured office supplies.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office inventory and placed new supply orders.
- Maintained organized filing system for records, correspondence, and other documents.
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided administrative support to management team including preparing reports and presentations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Provided training to new hires on office policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Addressed employee performance issues through one-on-one meetings to identify challenges. with employees, identifying causes and issues to find solutions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Computed balances, totals or commissions to support accounting team.
Education
High School Diploma -
INTERAMERICAN MILITARY ACADEMY
Miami, FL06-1981
Skills
- Process improvement
- Compliance monitoring
- Budget management
- Resource management
- Staff training
- Team leadership
- Customer service
Languages
Spanish
Professional
Certification
- CPR
Timeline
MANAGER
FLORIDAGASTROPARTNERS
08.2004 - Current
OFFICE MANAGER
SEBASDTIAN KENT MD
01.1991 - 06.2004
High School Diploma -
INTERAMERICAN MILITARY ACADEMY