Karyme Aguilar
Tulsa,OK
Summary
Driven by a results-focused approach, I significantly enhanced our customer satisfaction and team’s performance at Montereau. Leveraging strong leadership and problem-solving skills, I streamlined operations, reducing costs and improving service quality. My expertise in process improvement and staff development has fostered high-performing teams, and an environment of continuous learning.
Overview
6
6
years of professional experience
Work History
Manager
Montereau
6800 S Granite Ave
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Host/ Server
Bravos Mexican Grill
8010 E 106th St Tulsa, Ok 74133
01.2020 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server
Montereau
6800 S Granite Ave
12.2018 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Dental Assistant
Platt Collage
Tulsa06.2021
High School Diploma -
Union High School
Tulsa, OK05.2020
Skills
- Process Improvement
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Strategic Planning
Staff Management
Operations Management
Sales Techniques
Schedule Preparation
Performance Evaluations
Teamwork and Collaboration
Customer Service
Effective Communication
Positive Attitude
Adaptability and Flexibility
Attention to Detail
Multitasking
Problem-Solving
Multitasking Abilities
Organizational Skills
Team Development
Work Planning and Prioritization
Hiring and Training
Managing Operations and Efficiency
Training and Development
Task Delegation
Employee Coaching and Mentoring
Scheduling and Coordinating
Goal Setting
Active Listening
Process Improvement
Languages
Spanish
Limited Working
Timeline
Manager
Montereau
04.2022 - Current
Host/ Server
Bravos Mexican Grill
01.2020 - 05.2022
Server
Montereau
12.2018 - 12.2019
Dental Assistant
Platt Collage
High School Diploma -
Union High School