Jackie Gray
Spring Hill, FL,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Mortgage Loan Officer
Third Federal Savings & Loan
12.2012 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative/Team Leader
PNC Bank
05.2006 - 12.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Birch Run High School
Birch Run, MI06.1977
Skills
- Report Generation
- Data Collection
- Product Knowledge
- Complaint Resolution
- Scheduling
- Consultative Sales
- Account Updating
Timeline
Customer Service Representative/Mortgage Loan Officer
Third Federal Savings & Loan
12.2012 - 04.2022
Customer Service Representative/Team Leader
PNC Bank
05.2006 - 12.2012
High School Diploma -
Birch Run High School
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