Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JACKIE GRIFFITH

Summary

I seek a position that will utilize my customer service expertise along with my knowledge and experience in residential construction and quality assurance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Portfolio Associate

Mynd
11.2023 - Current
  • Complete thorough move in and move out inspections. Perform safety and asset protection checks. Confirm property access.
  • Conduct onboarding inspections for new properties. Document asset information. Verify property is rent ready- flagging items impacting leasing. Completed inside maps for online leasing.
  • Performed renewal inspections, occupancy checks. Post legal notices. Meet with third party vendors to review repairs.

Customer Service Representative

Stonite Surfaces
04.2023 - 11.2023
  • Review purchase orders, design selections and blueprints for correct order entry and material allocation.
  • Scheduled and confirm measure dates for 3rd party subcontractor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Home Care Specialist

Brohn Homes
03.2015 - 10.2022
  • Performed detailed quality assurance inspections on all homes in my territory. Documenting all needed repairs for construction team. Performed reinspections to confirm all items completed.
  • Scheduled and conducted new home orientations with home buyers. Demonstrated new home features, explained care and maintenance, reviewed home warranty and how to request service.
  • Train new employees in warranty department. How to receive and respond to warranty request. Meeting with homeowner, documenting repairs and holding correct trades responsible. Coached new construction superintendents on managing trades and fine tuning a finished home.

Warranty Service Representative

Lennar Homes, Inc.
01.2004 - 03.2015
  • Responded quickly to homeowner service request.
  • Confirm covered under warranty.
  • Notify proper subcontractor to schedule repair.
  • Be present to manage repair if needed.
  • Follow up with homeowner to confirm satisfaction
  • Review invoices and create back charges.
  • Increased customer satisfaction with fast response and timely follow up.

Education

TREC Inspection

Houston Community College
Houston, TX

General Studies

Austin Community College
Austin, TX

Skills

  • Microsoft office
  • SupplyPro order system
  • Strong written and verbal communications
  • Customer relationship management
  • Time management/deadline driven
  • Problem solving/active listening

Certification

  • mold remediation protocol
  • osha training
  • storm water regulations and control
  • CPR

Timeline

Portfolio Associate

Mynd
11.2023 - Current

Customer Service Representative

Stonite Surfaces
04.2023 - 11.2023

Home Care Specialist

Brohn Homes
03.2015 - 10.2022

Warranty Service Representative

Lennar Homes, Inc.
01.2004 - 03.2015

TREC Inspection

Houston Community College

General Studies

Austin Community College

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JACKIE GRIFFITH