Jackie Guthmiller

Managed all administrative tasks, including answering calls and directing inquiries to tour directors.

Booked clients on various tours to optimize scheduling.

Assisted in travel arrangements, coordinating hotel and transportation bookings.

Prepared detailed itineraries, ensuring comprehensive travel planning.

Created and organized all essential travel documents for client use.

Handled invoices, processing payments and managing overdue accounts.

Processed incoming and outgoing mail and emails efficiently.

Contributed to brochure creation to enhance marketing efforts.

· Assisted in organizing academic events and workshops for student engagement.

· Developed promotional materials for college programs using design software tools.

· Collaborated with faculty to support curriculum development and course materials.

· Participated in campus events, promoting student engagement and community involvement.

· Organized the food pantry for students

· Facilitated communication between students and administration.

· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

· Handled multi-line phone system, routing calls to appropriate personnel promptly.

· Resolved customer problems and complaints.

· Trained new receptionists on procedures and best practices for customer service excellence.

· Processed customer and business payments of cash, check, or debit.

· Processed invoice checks into correct company accounts and processed invoices via phone.

· Maintained inventory of Power Shopper Certificates.

· Processed deposits and withdrawals efficiently, ensuring accuracy in customer transactions.

· Managed cash drawer, balancing transactions at the end of each shift to ensure accountability.

· Conducted routine account maintenance, addressing customer inquiries and resolving issues promptly.

· Answered customer inquiries regarding account balance, transaction history, service charges, and interest rates.

· Performed ATM audits.

· Trained new tellers on procedures and customer service best practices to enhance team performance.

· Coordinated loan preparations.

· Filed confidential bank documents.