Jackie Hampton

• Delivered level 1 and level 2 support for Python batch issues promptly.
• Supplied business users with detailed reports on market risk for equity calibration.
• Scheduled and monitored configurations to maximize batch performance and mitigate business operation impacts.
• Utilized Unicenter AutoSys to manage and improve the execution of automated job scheduling processes.
• Resolved ServiceNow incident tickets promptly to ensure accurate notifications were escalated.
• Collaborated with developers on RCA to expedite the resumption of regular business functions.
• Resolved issues after release and created effective work-around solutions.
• Addressed alerts and resolved batch failures through thorough analysis across multiple platforms.
• Executed crucial month-end duties for business users to calibrate equity assets.

• Managed release code deployment to production environment for market volatility.
• Collaborated with administrators, architects, and support teams to enhance application performance.
• Collaborated with business partners to reload the aggregation tool, correcting Counterparty MPE exposure.
• Conducted continuous surveillance on credit calculator for quick issue resolution and prevention of trade loss.
• Engaged technical support team to swiftly restore business operations during critical production outage.
• Mitigated NAS and NDM malfunctions across enterprise platform utilizing PowerShell.
• Managed the authorization service to set up users on the simulation tool with assigned access permissions.
• Engaged in Business Continuity Planning for environmental applications to reduce financial losses.
• Secured webserver vulnerabilities by managing SSL/TLS certificate installations.
• Addressed end user risk measuring concerns through ServiceNow Ticketing System.
• Streamlined processes through identification of post-deployment inefficiencies.

Managed fixed income trading systems for front and middle office operations.

• Facilitated the integration of back-office information sourcing systems.
• Completed market close analyses for daily price reports.
• Delivered technical and business-related advice on bonds and inventory positions.
• Collaborated with traders to address bond-pricing issues.
• Recorded support procedures for operational consistency.
• Managed and completed deployment of systems from development to production.