Jacquelyn Hietpas
Forest Lake,MN
Summary
Knowledgeable CNA/PCA with strong background in providing compassionate and efficient patient care. Proven ability to support healthcare teams by assisting with daily patient needs and ensuring safe, clean environment. Demonstrated effective communication and attention to detail in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Regions Hospital - Neurology
02.2024 - Current
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Facilitated personal hygiene management, feeding and ambulation.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Mentor Resident Assistant
Presbyterian Homes and Services
02.2023 - Current
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
Guest Advocate
Target
07.2022 - 01.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Trained new personnel regarding company operations, policies and services.
Team Lead
Fourteen Foods, Dairy Queen
05.2021 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Science - Nursing
Century College
White Bear Lake, MN12-2026
Skills
- Medical terminology
- Written and verbal communication
- Emotional support
- Basic life support
- Patient monitoring
- Behavioral management
Certification
- CNA - Certified Nursing Assistant
- BLS Provider - Exp. 05/2026
Timeline
Patient Care Assistant
Regions Hospital - Neurology
02.2024 - Current
Mentor Resident Assistant
Presbyterian Homes and Services
02.2023 - Current
Guest Advocate
Target
07.2022 - 01.2023
Team Lead
Fourteen Foods, Dairy Queen
05.2021 - 07.2022
Associate of Science - Nursing
Century College
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