Jackie Hoskings
West Jordan
Summary
Results-driven leader with a strong background in team development and customer service. Expertise in staff training and conflict resolution, fostering a high-performing team environment.
Overview
15
15
years of professional experience
Work History
600 Load side Manager
FedEx:Ground Hub 841
North Salt Lake
06.2017 - 07.2020
- Managed staff schedules to ensure optimal coverage and workflow efficiency.
- Trained new team members on safety protocols and operational procedures.
- Oversaw daily operations within ground hub environment, enhancing productivity.
- Coordinated equipment maintenance and inspections to maintain performance standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Returns Manager (defectives)
Sportsman's Warehouse
West Jordan
07.2005 - 05.2009
- Inventory control on all damages/defectives in distribution warehouse (DC)
- Inventory control on all damages/defectives from stores sent to DC
- All RMA's Contact vendors for (DIF) destroy in field authorization and refund
- Contact vendors for RMA and credits
- Control all paperwork sent to accounting with credits and RTV #'s Create RTV #'s for damages/defectives for stores and DC
- Track all RMA inventory for corporate field managers and buyers
- Work with buyers on RTV's, RA's, and RMA's
- Create loss sheet on all damages created in DC by shifts
- Trouble shoot any returns not excepted by vendors for stores
- Departmentalize all damages and defectives
- Package and ship returns to vendors
- All paperwork on any mispicked items in DC
- Crossdock inventory for stores
- Receive and inventory any RMA merchandise from closed stores sent to DC
- Cross reference all returned merchandise to DC
Education
Human Services Social Work
University of Phoenix
Tigard, OR07-2005
Skills
- Staff scheduling
- Workflow optimization
- Conflict resolution
- Communication skills
- Time management
- Leadership development
- Data analysis
- Coaching and mentoring
- Staff management
- Staff development
- Project planning
- Change management
- Documentation and reporting
- Team leadership
- Expectation setting
- Strategic planning
- Operational oversight
- Inventory management
- Equipment maintenance
- Performance monitoring
- Customer service
- Process improvement
- Team coaching
- Disciplinary techniques
- Work prioritization
Timeline
600 Load side Manager
FedEx:Ground Hub 841
06.2017 - 07.2020
Returns Manager (defectives)
Sportsman's Warehouse
07.2005 - 05.2009
Human Services Social Work
University of Phoenix