JACKIE KELLEN
Shakopee,MN
Summary
Responsible and analytical professional with expertise in data management, analysis, and reporting. Proficient in utilizing management systems for operational and regulatory compliance. Proven track record in developing documentation, training, and implementation. Skilled at collaborating with internal and external stakeholders across diverse geographical locations. Strong administrative, organizational, and management abilities.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Collections Specialist
Dem-Con Companies
Shakopee, USA
11.2023 - Current
- Monitored accounts receivable balances and identified overdue accounts in a timely manner.
- Facilitate direct communication with customers for timely issue resolution, payment confirmation, and invoice clarification
- Investigated payment discrepancies and reconciled outstanding balances.
- Prepared aging reports for management review.
- Developed comprehensive training materials to enhance knowledge and skills.
Billing Assistant- Part Time
Professional Growth Services LLC
Carver, USA
04.2021 - Current
- Assist with processing incoming account receivables, auditing and account reviews and other duties as assigned
Customer Services Specialist
Dem-Con Companies
Shakopee, USA
03.2023 - 11.2023
- Contributed to prompt response handling of main phone line for all locations, resolving customer queries and managing billing concerns specifically in Shakopee, Blaine, and Hawick.
- Assumed the role of setting up new customers in Shakopee and job setups for Blaine, Shakopee, and Hawick offices
- Processed daily reports and adjusted invoices, while managing weekly credit limits.
- Generated and distributed monthly reports to internal departments and external customers.
- Assisted in the management of Dem-Con contracts and the contract calendar, including creating and printing manifests when necessary.
- Created training material and documented processes and procedures
Scale Attendant
Dem-Con Companies
Shakopee, USA
08.2022 - 03.2023
- Delivered excellent customer service to landfill customers at Shakopee Landfill, ensuring efficient ticketing process
- Coordinated with the front office and landfill/building operations team to discuss details of specific loads
- Monitored credit limits and transmitted the information to the front office in a timely manner
- Ensured cleanliness and functionality of scales
Pre-Close Specialist
Trademark Title Services
Bloomington, USA
02.2021 - 07.2022
- Assisted in the processing and monitoring of new files to completion, offering top-level support to the team and closers.
- Ensured streamlined operations by partnering with other departments to achieve project targets
- Ensured optimal productivity by managing office flow and supporting closing procedures
- Assisted in resolving title issues, preparing necessary paperwork, obtaining county endorsements
- Facilitated communication with lenders, attorneys and real estate agents to obtain necessary information
- Concurrently accomplished data entry and task assignments while adhering to predetermined closing timelines
- Documented processes and procedures related to pre-close department and Bloomington Office
Service/Checkout Advocate
TARGET
Eden Prairie, USA
11.2020 - 04.2021
- Delivered exceptional customer service for Target Guests, handling multiple areas of responsibility such as Checkout, Self-Checkout, Customer Service and Returns and Greeter
Damage Prevention Analyst
ENBRIDGE
Eden Prairie, USA
06.2018 - 07.2020
- Analyzed and mentored one call processing to manage records across diverse assets
- Supported in the coordination and execution of transitioning legacy databases to new platforms
- Ensured compliance with Enbridge policies and programs while maintaining data controls and records
- Managed the One Call Ticket Program, coordinating and processing tickets, while ensuring compliance with privacy laws in the United States and Canada as well as user security and access.
- Assisted with the centralization of one call ticket processing within the Damage Prevention department
- Monitored data compliance, record management and documentation change management
- Designed and developed training materials
Analyst, Lands & Right-of-Way
ALLIANCE PIPELINE
Eden Prairie, USA
05.2006 - 06.2018
- Maintained accurate records and data quality within the land system while also handling administrative responsibilities
- Reviewed risk near company assets through analysis and maintenance
- Assisted and executed crossing agreements for US and Canadian assets.
- Maintained communication and liaison relationships between different internal and external stakeholders
- Provided oversight in the management of change documentation, ensuring distribution of necessary publish documents.
- Maintained control over database information in accordance with privacy laws in the United States and Canada
- Assisted with standardizing policies, procedures, and programs documentation for cross border training and document development
Education
Associate of Applied Science - Business Administration
Minnesota School of Business
Shakopee, MNSalesperson Licensing Course I - Minnesota Real Estate
Kaplan University
Plymouth, MNState of Minnesota Public Notary -
Skills
- Customer Relations
- Analytical Skills
- Documentation Management
- Training and Development
- Microsoft Office Suite
- Problem Solving
- Interpersonal Skills
Websites
Timeline
Accounts Receivable Collections Specialist
Dem-Con Companies
11.2023 - Current
Customer Services Specialist
Dem-Con Companies
03.2023 - 11.2023
Scale Attendant
Dem-Con Companies
08.2022 - 03.2023
Billing Assistant- Part Time
Professional Growth Services LLC
04.2021 - Current
Pre-Close Specialist
Trademark Title Services
02.2021 - 07.2022
Service/Checkout Advocate
TARGET
11.2020 - 04.2021
Damage Prevention Analyst
ENBRIDGE
06.2018 - 07.2020
Analyst, Lands & Right-of-Way
ALLIANCE PIPELINE
05.2006 - 06.2018
Associate of Applied Science - Business Administration
Minnesota School of Business
Salesperson Licensing Course I - Minnesota Real Estate
Kaplan University
State of Minnesota Public Notary -
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