Jackie Kreitzer
Gibson City,IL
Summary
Well-qualified logistics supervisor proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, and business goals. Skilled in coordinating documentation, problem solving and motivating team members.
Overview
8
8
years of professional experience
Work History
Logistics Supervisor
Katoen Natie
04.2019 - 12.2023
- Experience in Cross-dock operations.
- Experience with industrial automotive equipment.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Boosted customer satisfaction through consistent delivery of high-quality service by well-trained staff members.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Developed customized training materials, ensuring optimal understanding of job responsibilities and expectations among team members.
Insurance Representative
The Hartford Insurance Group
08.2015 - 10.2017
- Claim experience: Personal Auto, Commerical Auto, Soft Tissue Auto Bodily Injury, Total loss
- Analyzed complex policies for accuracy and compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Reviewed auto and personal property policies to determine insurance risk, balancing client need against company parameters.
- Finalized claim settlement and collected deductibles.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ05.2015
Associate of Arts - Sustainability Studies
Arizona State University
Tempe, AZSkills
- Customer Communications
- SOP and Quality Assurance
- Logistics Coordination
- Shipping Documentation
- Mentoring and Training
- Policy analysis
- Account Management
Timeline
Logistics Supervisor
Katoen Natie
04.2019 - 12.2023
Insurance Representative
The Hartford Insurance Group
08.2015 - 10.2017
Bachelor of Arts - Business Communications
Arizona State University
Associate of Arts - Sustainability Studies
Arizona State University
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