Hannah Kline
Warrensburg,Missouri
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Associate
Dollar Tree Distribution Center
Warrensburg
04.2025 - Current
Guest Service Manager
Ts2 Hospitality
Warrensburg
12.2024 - 04.2025
- Managed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Trained and mentored staff on service standards and operational protocols.
- Developed and implemented initiatives to improve guest experience and operational efficiency.
- Managed scheduling for front desk staff to ensure optimal coverage during peak hours.
- Managed guest accounts to accurately and efficiently.
- Collaborated with departments to streamline communication and service delivery processes.
- Led regular team meetings to foster a culture of continuous improvement in service quality.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Senior Guest Service Team Leader
Ts2 Hospitality
Warrensburg, MO
08.2022 - 04.2025
- Led guest service operations, ensuring exceptional experiences for all visitors.
- Trained and mentored team members to enhance service quality and efficiency.
- Developed and implemented standard operating procedures to streamline workflows.
- Resolved guest complaints effectively, fostering positive relationships and retention.
- Coordinated with cross-functional teams to enhance overall operational effectiveness.
- Maintained high standards of cleanliness throughout the property by conducting regular inspections and addressing any issues immediately.
- Worked closely with marketing and communication teams to promote special offers, packages, and events, driving increased bookings.
- Mentored junior team members, fostering a supportive work environment that led to improved performance.
- Managed reservation systems accurately, minimizing overbooking errors and maximizing room occupancy rates.
- Ensured smooth workflow during shifts by allocating resources appropriately based on real-time demands of the hotel operation.
- Boosted revenue by upselling additional services, amenities, and room upgrades during guest interactions.
- Implemented training programs to enhance staff knowledge on company policies and procedures, leading to increased efficiency in operations.
Food Service Manager
Break Time Convenience Store
Holden, MO
05.2021 - 08.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to optimize service and enhance team performance.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained new employees on food preparation standards and customer service excellence.
- Conducted regular quality checks to maintain high standards of food presentation and taste.
- Developed menu items based on customer feedback and seasonal availability, increasing sales variety.
- Implemented cost control measures, improving overall profitability of food services.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma - General Education
Homeschool
Kansas City, MO05-2021
Skills
- Office Software: Microsoft Office, Adobe Acrobat, Excel, Salesforce, FOSSE, Outlook etc
- Team building, training, and management Creating and implementing various training programs to ensure a smooth process and thorough training is provided
- Warehouse equipment operation
- Accounts Receivable, Inventory Management, Data Analysis
- Customer Communications via phone, email, chat systems, and in person
Salesforce
Microsoft Office
Outlook
Excel
Adobe
Inventory management
Customer communications
Phone and email communications
AR processing
Customer account management
Warehouse operations
Pallet jack operation
Materials handling
Hazardous materials handling
Coaching and mentoring
Operational efficiency
Team building
Labeling and boxing
Warehouse equipment operations
Certification
ServSafe (Food safety certification)
TIPS (Alcoholic beverage handling)
Timeline
Logistics Associate
Dollar Tree Distribution Center
04.2025 - Current
Guest Service Manager
Ts2 Hospitality
12.2024 - 04.2025
Senior Guest Service Team Leader
Ts2 Hospitality
08.2022 - 04.2025
Food Service Manager
Break Time Convenience Store
05.2021 - 08.2022
High School Diploma - General Education
Homeschool