JACKIE K. VAN DE WINKLE

• Drives strong client partnerships and measurable results across multiple accounts through strategic, client-focused leadership
• Identify opportunities to expand services and deepen client relationships
• Lead, mentor, and develop record setting achievements for renewed client trust
• Serve as a strategic advisor to clients, aligning services with evolving business goals
• Partner cross-functionally to support revenue growth and client success
• Design and deliver custom engagement and quality training programs
• Create, coordinate and present monthly quality reviews to clients

· Managed a team adjusting claims for 106 clients in 27 jurisdictions

Developed colleague engagement training for quality control throughout the year.

· Coached each member of the team weekly to reach company and individual goals

· Created quarterly reports of team's objective performance for senior management utilizing various applications

Ensured compliance with state laws for all claims and made training adjustments.

· Coordinated custom training for the team utilizing defense attorneys and state resources

· Engaged peers annually to come together outside of work in an activity intended for personal exchanges and team bonding

· Managed integrated program communications to ensure accuracy

Manage and resolve escalations from clients, claimants, and other departments to maintain service quality.

05/2012 - 07/2012

Created resource allocation plan to effectively manage claims overflow

Coordinated scheduling and activities of volunteer employees to optimize program support

Designed training materials to enhance program effectiveness for volunteers

Honored by Regional Manager for exemplary performance in role

• Achieved $107.5M in reserve savings through strategic claim resolution
• Developed and launched Medicare Conditional Lien resolution process, enhancing compliance and efficiency
• Resolved 1,568 Social Security number cases, streamlining claims processing
• Achieved annual executive-level recognition for outstanding contributions to claims resolution

• Managed Disability, FMLA, and Workers’ Compensation programs, providing insights and results to client leadership.
• Managed team operations to ensure effective claims processing and customer support.
• Developed training programs to enhance staff skills and service delivery.
• Collaborated with departments to streamline workflow and improve communication.