Jackie Lakey
Summary
Versatile Site Support Application Analyst skilled in handling data, technical issues and personnel support tasks in distributed environment. Well-versed in Epic end-user support and working in a dynamic, fast-paced environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in the healthcare industry, including direct patient care and informatics, with specialty focus in information technology, health information management, and project management. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Support Application Analyst
Community Health Network
Indianapolis, IN
12.2022 - Current
- Support daily operations and system maintenance procedures.
- Assist in identifying gaps between end-user needs and application capabilities and recommend action steps.
- Document clients' issues and processes of resolution.
- Collaborate with end-users, vendors, leadership, and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed troubleshooting, implementation, and optimization of Epic applications.
- Communicate and explain business requirements to end-users to understand and implement functional demands.
Certified Medical Assistant
Community Health Network
10.2011 - 12.2022
- Epic SuperUser during network go-live to support nursing staff and providers
- Epic Hyperspace, Cadence trainer for incoming and existing staff and providers
- Created and delivered site-specific Epic training materials and process improvement practices while traveling to multiple care sites
- Developed and implemented InBasket maintenance processes for increased accuracy and improved turnaround times for patient requests
- Established clinic flow and operating processes in collaboration with management during launch of new clinic locations
- Designed and successfully applied inventory maintenance processes for in-clinic pharmacy for decreased waste
- Clinical and administrative responsibilities in an ambulatory/primary care patient care setting, including: scheduling, registration, insurance processing, referral and work queue processing, obtaining vitals, preparation and administration of medication, patient education, and discharge
Clinical Informaticist
Community Health Network
01.2016 - 01.2018
- Trained in Epic Clinic Content Build.
- Epic on-site support for multiple roles within ambulatory care sites during Howard Go-Live.
- Developed Epic training materials independently and in collaboration with Informatics management.
- Applied performance improvement training for cross-functional departmental improvements within urgent and primary care settings.
- Utilized proficiency in the relationship of clinical workflows, guidelines, and decision making processes to support special project groups, including Previsit Planning and Patient Education Project.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT02.2022
Associate of Applied Science - Medical Assisting
Harrison College - Indianapolis
Indianapolis, IN10.2011
Skills
- End-user Training
- Complex Problem-Solving
- Customer Relationship Management
- Technical Troubleshooting
- Team Collaboration
- Remote Support
- IT Support
- Project Management
Certification
- COMPTIA Project +
- Lean Six Sigma Yellow Belt
- Certified Medical Assistant, American Association of Medical Assistants
Timeline
Site Support Application Analyst
Community Health Network
12.2022 - Current
Clinical Informaticist
Community Health Network
01.2016 - 01.2018
Certified Medical Assistant
Community Health Network
10.2011 - 12.2022
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Medical Assisting
Harrison College - Indianapolis