Jackie L. Williams
Great Mills,MD
Summary
Proven track record of successfully managing operations within a diverse workforce, bringing a unique blend of experience and business management acumen, coupled with a hands-on technical foundation. Achieved documented successes and established a verifiable history in Resource and Logistics Requirements Analysis, Technical Writing, Process Improvement, and Coordination over eight years. Expertise in Security Applications, particularly in relation to Customer Service, Scheduling, Personnel Management, Asset Management, Budget Administration, Control Processes, Leading Change, and Personal Consulting. Long-range strategic planner who excels at managing short-range goals even when faced with competing project priorities. Valuable background in Home Health Assistance and Early Childcare Development.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
AMEWAS
02.2023 - 06.2024
- Company Overview: Supported NAVAIR operational goals through precise contributions to the Aircraft Prototype Systems Division.
- Performed data entry tasks, ensuring comprehensive input for seamless internal operations.
- Managed entries related to customers, products, and suppliers in company systems.
- Facilitated support for the development and maintenance of organizational processes.
- Maintains a high level of accuracy and attention to detail
- Conduct research as needed to resolve problems
- Proactively works to resolve any discrepancies and user errors
- Contract supporting NAVAIR’s Aircraft Prototype Systems Division (APSD) organization to provide source data and air vehicle modifications necessary to support the NAVAIR test & evaluation community
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Assisted with developing data entry processes.
- Followed data entry protocols, rules and regulations.
On‐call, part‐time security specialist
AMEWAS
03.2022 - 02.2023
- Greeted and recorded customers, tour groups, inspectors, and maintainers per established guidelines.
- Managed facility access by verifying personnel passes and security clearances.
- Provided comprehensive support for meetings and events.
- Selected, booked, and configured spaces for effective meetings.
- Coordinated logistical, administrative, and security arrangements for leads efficiently.
Behavior Health Technician
Pyramid Healthcare-Walden
03.2022 - 09.2022
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Conducted client rounds to check on residents.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Facilitated on-site activities, support groups, and outings for clients.
- Improved patient outcomes by implementing evidence-based behavioral modification techniques.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Utilized data-driven decision-making processes to evaluate the effectiveness of interventions and adapt treatment approaches as necessary
- Guide staff in ABA interventions, enhancing data accuracy and effectiveness.
- Conduct Functional Behavior
Assessments for precise behavior strategies. - Lead crisis intervention debriefs, ensuring a safer environment.
- Support RBT supervision, maintaining
BACB standards and growth.
CY Program Assistant
Child Development Center
01.2022 - 03.2022
- Ensures program plans incorporate individual child and youth needs while leading, instructing, facilitating planned or spontaneous activities designed by educational aides.
- Demonstrated effective strategies for fostering safe and healthy practices.
- Prepared and organized indoor and outdoor activity spaces to support daily schedules.
- Enhanced audience engagement through compelling presentation arrangements on bulletin boards.
- Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies
- Secures supplies, equipment, and facilities
- Coordinated project activities, supporting smooth execution and delivery of programs.
- Supported team members in completing administrative tasks, optimizing workflow.
- Maintained accurate records for effective program functioning.
Postal Assistant
St. Brides Correctional Center
02.2021 - 01.2022
- Oversaw inspection for contraband in departmental correspondence.
- Ensured compliance with ACA guidelines in all mail-related processes.
- Adhered to applicable regulatory requirements and organizational procedures.
- Handled phone communications, directed calls, and managed message recording with timely delivery.
- Coordinated and organized office workload to streamline department operations.
- Received and filed all generated reports, ensuring accurate data entry into secure databases.
- Managed inventory of postal supplies, ensuring adequate stock levels for efficient operations.
- Provided courteous service to customers, answering questions regarding postage rates, mailing options, and shipping guidelines.
- Assisted in training new hires, sharing expertise in postal procedures and regulations for successful onboarding.
- Kept up-to-date with USPS regulations and changes, ensuring consistent compliance with postal standards and procedures.
- Contributed to a safe working environment by following safety protocols and reporting potential hazards promptly.
- Improved mail delivery efficiency by accurately sorting and organizing incoming mail.
- Processed mail efficiently, utilizing automated equipment to expedite delivery times.
- Maintained a well-organized work environment for streamlined postal operations and better productivity.
- Safeguarded sensitive information by adhering to strict privacy policies when handling confidential materials.
- Conducted regular quality checks on outgoing mail to uphold company standards and minimize errors.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored performance of junior team members and offered support.
Direct Service Person
Help at Home
04.2018 - 09.2019
- Collaborated with medical staff to deliver care for patients with diverse health issues while ensuring patient confidentiality.
- Assisted healthcare professionals by implementing individualized care strategies effectively.
- Documented and tracked daily patient activities in communication logs.
- Assisted patients with transportation to medical appointments.
- Ensured patient care by aiding in basic daily functions.
- Empowered clients to manage daily living tasks through guidance in practical skill development such as budgeting and home upkeep.
- Monitored client health to maintain optimal safety.
- Facilitated activities enhancing mental health for clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
Correctional Officer
Indiana Department of Correction
03.2016 - 02.2017
- Monitored, documented, assessed and resolved security and law enforcement activities efficiently.
- Oversaw inventory control for key assets including facility keys and communication devices.
- Maintained access control of secured areas and ensured visibility.
- Participated in operations involving body searches, shakedowns and offender escorts.
- Promoted safe practices to prevent incidents.
- Demonstrated flexibility in responding to evolving security scenarios.
- Secured and documented sensitive information through proper filing and locking procedures in accordance with standards.
- Monitored assigned post for irregular activities posing risks to property, clients, and employees.
- Reported all incidents, accidents and medical emergencies
- Responded to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings
- Identified treatment needs of offenders
- Ensured that all reports and documentations of offenders were complied with in accordance to proper protocol and were submitted expeditiously
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
Student Field Criminology & Criminal Justice Internship
Markham Police Department
06.2013 - 09.2013
- Conducted law enforcement duties, ensuring security and order in community settings.
- Supported emergency response by documenting 911 calls for effective incident management.
- Monitored traffic, enhancing safety through pedestrian and vehicular control measures.
- Assisted in crime prevention, contributing to reduced incidents through proactive security.
- Collaborated with veteran officers to learn effective communication and ticketing protocols.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Master of Science - Criminal & Social Justice
Lewis University
Romeoville, IL12.2016
Bachelor of Arts - Criminology & Criminal Justice
Southern Illinois University Carbondale (SIUC)
Carbondale, IL05.2013
Skills
- Operational Risk Management
- Adaptability
- Communication
- Leadership
- Decision-making
- Office
- Word
- Excel
- Access
- Outlook
- Internet Explorer
- Accuracy and attention to detail
- Document scanning
- Data processing
- Deadline oriented approach
- Data reporting
- Data entry
- Administrative support
- Mail handling
- Office administration
- Staff assistance
- Fast learner
- Microsoft office
- Security compliance
- Diss-visit requests
- Problem-solving
- Critical thinking
- Collaboration
- Team player
- Self motivated
Security Clearance
Currently Hold Secret security clearance (Secret or Higher-Level Clearance eligible)
Job Related Training
- DISS/JCAVS Training, Introduction to Personnel Security, 10/22
- Basic II Training, 8hrs, Introduction to the Risk Management Framework, 10/22
- Risk Management Framework Step 2: Selecting Security Controls, 11/22
- Cyber Awareness Challenge, 02/23
- Identifying and Safeguarding Personally Identifiable Information, 09/22
- Active Shooter Awareness, 01/23
- Disposal and Destruction of Classified Information, 01/23
- Security Incidents Reporting Requirements, 01/23
- Classification Conflicts and Evaluations, 01/23
- Adverse Information Reporting, 01/23
- Privileged User cybersecurity Responsibilities, 01/23
- Cyber Insider Threat, 01/23
- Behavior Science in insider Threat, 01/23
- Thwarting The Enemy: Providing Counterintelligence & Threat Awareness to the Defense Industrial Base, 01/23
- Derivative Classification, 02/23
- Applying Assessment & Authorization in the National Industrial Security Program, 01/23
- Supply Chain Threat Awareness, 01/23
- NBIS User Interface, 07/23
- NBIS Overview & General Tasks, 01/23
- NBIS Task Management, 01/23
- NBIS Adjudication Guidelines and Determinations, 01/23
- NBIS Initiate Review, 01/23
- NBIS Introduction to eApp, 01/23
- NBIS Service Catalog & Active Tasks, 01/23
- NBIS Access Management, 01/23
- NBIS Interims, 01/23
- NBIS Polygraph, 01/23
- DOD Personnel Security Course, 01/23
- Microsoft Office (Word, Excel & PowerPoint), 01/23
- CompTIA Data +: Understanding Databases, 05/23
- CompTIA Security+: Threat Actors, Intelligence Sources, & Vulnerabilities, 05/23
- CompTIA Security+: Security Assessment & Penetration Testing Techniques, 05/23
- CBROPS: The CIA Triad & Security Approaches, 04/23
- CompTIA Security+: Monitoring, Visibility, & Reporting, 04/23
- Trends in Cybersecurity, 04/23
- CompTIA Security+: Analyzing Application & Network Attacks, 03/23
- CompTIA Security+: Social Engineering Techniques & other Attack types, 03/23
- Cybersecurity Awareness: Key Security Terms & Concepts, 03/23
- Cybersecurity and Networking Fundamentals, 03/23
- Security Programming: Command Line Essentials, 03/23
- Introduction to Cyber Operations, 03/23
Timeline
Data Entry Specialist
AMEWAS
02.2023 - 06.2024
On‐call, part‐time security specialist
AMEWAS
03.2022 - 02.2023
Behavior Health Technician
Pyramid Healthcare-Walden
03.2022 - 09.2022
CY Program Assistant
Child Development Center
01.2022 - 03.2022
Postal Assistant
St. Brides Correctional Center
02.2021 - 01.2022
Direct Service Person
Help at Home
04.2018 - 09.2019
Correctional Officer
Indiana Department of Correction
03.2016 - 02.2017
Student Field Criminology & Criminal Justice Internship
Markham Police Department
06.2013 - 09.2013
Master of Science - Criminal & Social Justice
Lewis University
Bachelor of Arts - Criminology & Criminal Justice
Southern Illinois University Carbondale (SIUC)
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