Jackie Marquis
Sparks,NV
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Operations Manager
ABF FREIGHT
02 2016 - Current
- Knowledge of transportation of goods (ex: Air, rail, sea, and road)
- Solicit sales of new or additional services or products.
- Set operations policies, standards, and procedures.
- Collaborate with Implementing programs/project management in transportation.
- Formulate and implement policies, procedures, goals, or objectives.
- Monitor Inbound/Outbound movement through data and metrics.
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
- Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
- Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
- Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Implement plans to improve transportation services control from regional to national or global load control center operations.
- Negotiate and authorize contracts with equipment and materials suppliers and monitor contract fulfillment.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts.
- Gather and analyze data/interpret data and distribute.
- Improve quality assurance by inspection.
- Human Resources, (ex: talent management, training, benefits, compliance, compensation, and FMLA, ETC)
OS&D/CLAIMS
Estes Express Lines
02.2011 - 02.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Claims analyst and investigation
- Data entry
Education
Data Analytics - Data Analysis
05.2025
Computer Applications - Computer And Information Sciences
01.2018
De-escalation Techniques In Behavior Management - Behavior Management
01.1999
Certificate - Behavior Management
01.1999
GED - General Studies
1997
1996
Skills
- Vendor Management
- Negotiating
- Supply chain Knowledge
- Common Sense
- Operations Management
- Employee relations and conflict resolution
- Planning and Implementation
- Performance monitoring
- Maintaining Compliance
- Client Relationships
- Project management abilities
- Onboarding and Orientation
- Risk Management
- Data analysis
- Fleet management
Timeline
OS&D/CLAIMS - Estes Express Lines
02.2011 - 02.2016
Operations Manager - ABF FREIGHT
02 2016 - Current
Coursera - Data Analytics, Data Analysis
Simplilearn - Computer Applications , Computer And Information Sciences
Portland Community College - De-escalation Techniques In Behavior Management , Behavior Management
Portland Community College - Certificate, Behavior Management
Linn Benton Community College - GED, General Studies
MCKAY HIGH SCHOOL - ,