Rashel Eshagh
Newport Beach,CA
Summary
Highly motivated and personal success-driven individual. Eager to learn new things and practice new techniques. Thrive in a fast-paced environment, goal of a long career with a company that has great opportunities for upward mobility. Competent, decisive, and dedicated financial professional with almost 20 years of experience in managing and customer service and retail banking. Quick learner with strong working knowledge of bank policies and procedures. Effective communicator and strong negotiator with expertise in working relationships with professionals at all levels. Highly focused on creating new strategies and planning both daily and monthly but also yearly goals to benefit and prosper any business.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
CVS Health
Laguna Beach, California
09.2023 - Current
- Managed daily operations to enhance workflow efficiency and service delivery.
- Directed daily operations by implementing strategies to align with business plan and profitability goals.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Organized employee schedules, training sessions, and inventory management processes to ensure operational efficiency.
- Coordinated training programs to improve staff performance and operational knowledge.
- Collaborated with cross-functional teams to align operational goals with company objectives.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Contributed to front store talent development to align with company goals and enhance team performance.
- Meticulous and detail-oriented with an earned reputation for dependability, professionalism, and unique ability to manage several tasks in an extremely fast paced environment.
- Resolved customer issues promptly to maintain high satisfaction levels in service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Perform cash drawer reconciliation and bank deposits, assisted store manager with staffing, training and inventory control.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Relationship Manager and HELOC Specialist
Bank of America
Chicago, IL
01.2015 - 01.2021
- Consistently met and exceeded sales and standards by cross-selling and up-selling products and services.
- Counseled clients on optimal product selection to meet banking needs.
- Cultivate and maintain relationships through quality customer service.
- Delivered personalized service and processed transactions for personal and commercial customers efficiently.
- Provided notary services and facilitated home equity line of credit for customers.
- Completing daily administrative duties, training, and growth of the team, and encouraged the development in self and team both short and long term.
Education
Iran
Skills
- Operational strategy
- Inventory management
- Forecasting and scheduling
- Cash management
- Operational budgeting
- Profit margin optimization
- Workflow optimization
- Store operations
- Vendor management
- Payroll management
- Staff management
- Team leadership
- Team development
- Staff training
- Employee training
- Recruitment and hiring
- Performance evaluation
- Shift scheduling
- Time management
- Multitasking and organization
- Communication skills
- Effective communication
- Relationship building
- Problem solving
- Strategic thinker
- Store merchandising
- Product merchandising
- Pricing strategies
- Service management
- Operations
- Attention to detail
- Team coaching
- Vendor management
Timeline
Operations Manager
CVS Health
09.2023 - Current
Relationship Manager and HELOC Specialist
Bank of America
01.2015 - 01.2021
Iran