Jaclyn Mazzarisi
Brick,NJ
Summary
Bodily Injury Adjuster delivering high quality customer service by accurately assessing client needs and completing investigations, evaluations, negotiations, and risk assessment to ensure the protection of the Liberty Mutual customers. Licensed in multiple jurisdictions. Extensive experience in sales, problem solving skills, customer service, litigation, and claims file handling. Settled over 120% of injury claims by proficiently strategizing, planning, and negotiating. Efficiently recognizes fraudulent activities and seeks thorough coverage, liability and risk assessment resulting in exceeding quality of 100%. In-depth knowledge of personalized lines and commercial polices.
Overview
14
14
years of professional experience
Work History
Construction Claims Specialist II
Liberty Mutual Insurance
04.2023 - Current
- Company Overview: Remote, NJ
- Complete coverage and liability investigations utilizing various sites, such as Lexis Nexis, Street Delivery, ISO
- Evaluates settlement strategies and alternatives, determines settlement values and analyzes the potential costs, benefits, and risks of each case
- Establishes rapport with insureds and brokers on dedicated accounts for seamless claims file handling, which includes complying with special service instructions
- Successfully negotiate settlements with attorneys and claims to settle within authorized amount up to $500k.
- Identify cases to be referred to complex, SIU and underwriting when appropriate
- Handle litigation files efficiently, refer to counsel and schedule expert report as necessary, review discovery and request appropriate motions
- Attend trials to carefully assess all parties for appropriate case handling
- Handles general liability and auto commercial claims
- This includes Helmsman accounts and excess
- Utilizes appropriate vendors such as Rimkus to analyze GL property damage claims
- Came into this role as a grade 13 and took a grade 12
- Mentor to new hires
- Apart of the QA mentorship program
Claims Resolution Specialist I
Liberty Mutual Insurance
01.2018 - 04.2023
- Company Overview: Marlton, NJ
- Complete Coverage and liability investigations utilizing various sites, such as Lexis Nexis, Street Delivery, ISO
- Evaluates settlement strategies and alternatives, determines settlement values and analyzes the potential costs, benefits, and risks of each case
- Establishes, develops, and maintains successful relationships with other carriers to obtain pertinent information on a claim
- Successfully negotiate settlements with attorneys and claims to settle within authorized amount
- Identify cases to be referred to LSVI, SIU and underwriting when appropriate
- Handle litigation files efficiently, refer to counsel and schedule expert report as necessary, review discovery and request appropriate motions
- Attend trials to carefully assess all parties for appropriate case handling
- Recently worked with and job shadowed Underwriter to understand all aspects of Underwriter position and daily responsibilities
- Mentor for new hires within the Bodily Injury Department
- Member of unit ENPS group to meet and discuss a more efficient and compatible workplace
- Member of the WE mentor group
- Employee of the month
- Left this role as a grade 13
Sales Associate
Liberty Mutual Insurance
04.2016 - 01.2018
- Company Overview: Freehold, NJ
- Met with walk-in policyholders (5/week) to address and resolved complaints
- Negotiated new and renewal production goals with business development manager
- Calculated quotes and educated potential clients on insurance options
- Examined accuracy and quality of all data entered into agency management system
- Reported policy changes and company conditions affecting customer satisfaction
- Conducted annual reviews of existing policies to update information
- Freehold, NJ
Marketing Assistant
Beth Hemmer/Prudential Plymouth Rock
01.2015 - 04.2016
- Company Overview: Wall, NJ
- Met with prospective customers and business owners to generate new business
- Analyzed sales volume, retention and loss ratio trends and identified areas of improvement
- Conducted annual reviews of existing policies to update information and calculated quotes and educated potential clients on insurance options
- Wall, NJ
Senior Sales Associate
William B. Anderson/Allstate Insurance
03.2011 - 01.2015
- Company Overview: Manchester Twp., NJ
- Exceptional customer service skills used in endorsing policy changes and assisting with rate increases
- Evaluated leads obtained through direct referrals, lead databases and cold calling to generate new business and increased sales volume
- Manchester Twp., NJ
Education
Property & Casualty Insurance License - Personal Lines Insurance
Atlantic School
Brick, NJFlorida Adjusters License -
NY Adjusters License -
Liberty Mutual Claims Training - Coverage, Liability, Negotiations
Phoenix, AXSkills
- Property Insurance
- Coverage and Liability Expert
- Auto Insurance
- Policy Coverage
- Risk Assessment
- SIU analysis
- Litigation Management
- Evaluations and Negotiations
- Excess Coverage
- Risk Transfer and Tenders
Timeline
Construction Claims Specialist II
Liberty Mutual Insurance
04.2023 - Current
Claims Resolution Specialist I
Liberty Mutual Insurance
01.2018 - 04.2023
Sales Associate
Liberty Mutual Insurance
04.2016 - 01.2018
Marketing Assistant
Beth Hemmer/Prudential Plymouth Rock
01.2015 - 04.2016
Senior Sales Associate
William B. Anderson/Allstate Insurance
03.2011 - 01.2015
Florida Adjusters License -
NY Adjusters License -
Liberty Mutual Claims Training - Coverage, Liability, Negotiations
Property & Casualty Insurance License - Personal Lines Insurance
Atlantic School
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