Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Michele Brick

Santa Paula,CA

Summary

Licensed and Accomplished insurance specialist skilled in regulatory compliance and policy adjustments. Known for delivering outstanding first-contact resolution and quickly addressing client inquiries, contributing to significant improvements in customer experience.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent/CSR/Claims Specialist

Green & Associates Insurance Agents and Brokers
Ventura, CA
10.2017 - Current
  • Developed tailored insurance solutions to meet client needs and enhance satisfaction.
  • Educated clients on policy options, coverage limits, and benefits to ensure informed decisions.
  • Streamlined claims processing procedures to improve efficiency and reduce turnaround times.
  • Analyzed market trends to identify new opportunities for products and services expansion.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Licensed Insurance Agent/CSR

Farmers Insurance Agency
Ventura, CA
2013 - 2016

Details Available Upon Request

Licensed Insurance Agent/CSR/Office Management

Allstate Insurance Agency
Camarillo, CA
2008 - 2013

Details Available Upon Request

Insurance Services Manager

Auto Club of Southern California
Ventura, CA
2006 - 2008

Detail Available Upon Request

Skills

  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Regulatory compliance
  • Claims handling proficiency
  • Policy adjustment
  • Policy management expertise
  • Customer service
  • Auto insurance
  • Policy renewals
  • Policy writing
  • Property insurance

Certification

  • Licensed P&C Insurance Agent

Timeline

Licensed Insurance Agent/CSR/Claims Specialist

Green & Associates Insurance Agents and Brokers
10.2017 - Current

Licensed Insurance Agent/CSR

Farmers Insurance Agency
2013 - 2016

Licensed Insurance Agent/CSR/Office Management

Allstate Insurance Agency
2008 - 2013

Insurance Services Manager

Auto Club of Southern California
2006 - 2008
Michele Brick