Glenda Marsh
Springfield,MO
Summary
Experienced in implementing the newest methods and processes to ensure exceptional customer service, thriving in fast-paced office environments and excelling at serving diverse populations with a customer-focused approach. Having a robust background in providing comprehensive insurance solutions, known for excellence in client relationship management and policy customization. Demonstrating reliability, adaptability, and consistent delivery of results in dynamic environments, making a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent CSR
Mark Clippard State Farm Insurance Agency Inc
03.2021 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Sr Specialist I - Business Dept
JP Morgan, Chase Bank
01.2020 - 03.2021
- Credit card payments
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Maintained knowledge of the bank policies and procedures
- Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information
- Provided an elevated customer experience to generate a loyal clientèle
MSR - USAA Ins Producer
TeleTech Call Center
11.2017 - 04.2018
- Insurance verification
- Process insurance policies
- Adjust policies
- Managed approximately 60 incoming calls a day,
Small Group Auditor / Processor
Blue Shield Of California
08.2016 - 07.2017
- Audited 50-75 applications and or changes
- Processed applications
- Insurance verification
- Reviewed accuracy of codes / errors entered against source documents
- Identified and resolved issues with enrollment and payment information
- Researched additions, eligibility updates and reports
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Executed audit phases and entered data into accounting software for analysis.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Customer Support Specialist
Health Net, Inc.
06.2013 - 05.2015
- Verified patients benefits eligibility and claim status
- Processed claims
- Interacted with providers and other medical professionals regarding billing, claims, appeals and documentation policies and procedures and regulations
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed 60-80 of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Researched and identified solutions to technical problems.
Temp to Hire Health Net, Inc.
Kelly Services
01.2013 - 06.2013
- Verified patients benefits eligibility and claim status
- Processed claims
- Interacted with providers and other medical professionals regarding billing, claims, appeals and documentation policies and procedures and regulations
- Developed ability to work in a fast-paced atmosphere
Education
No Degree - Insurance
AD Banker Insurance
Skills
Insurance sales expertise
Risk Assessment Knowledge
Insurance product expertise
Client Relationship Management
Policy Management
Underwriting principles
Claims Handling Proficiency
Licensed Insurance Agent
Client needs analysis
References
References provided upon request
Additional Information
Proficient in micro soft word, excel, 10-key, power point, outlook, HCPCS, ICD-Coding, DRG and PC grouping, medical terminology, ABS, Citrix, Omni, API, Csi, burgess, BRCC, MC400, legacy, ECRM.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Insurance Agent CSR
Mark Clippard State Farm Insurance Agency Inc
03.2021 - Current
Sr Specialist I - Business Dept
JP Morgan, Chase Bank
01.2020 - 03.2021
MSR - USAA Ins Producer
TeleTech Call Center
11.2017 - 04.2018
Small Group Auditor / Processor
Blue Shield Of California
08.2016 - 07.2017
Customer Support Specialist
Health Net, Inc.
06.2013 - 05.2015
Temp to Hire Health Net, Inc.
Kelly Services
01.2013 - 06.2013
No Degree - Insurance
AD Banker Insurance
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementWork from home option4-day work weekSimilar Profiles
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