Marie Duran

I established customer relationships and followed up with customers, as needed. Provided prompt, accurate, and friendly customer service. Service included responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. I worked with various computer programs and tools. I continually educated myself with State Farms ever changing products and procedures, as well as maintained an in-depth knowledge of insurance laws, continuing education, and insurance licenses.

I established customer relationships and followed up with customers, as needed. Provided prompt, accurate, and friendly customer service. Service included responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. I worked with various computer programs and tools. I continually educated myself with State Farms ever changing products and procedures, as well as maintained an in-depth knowledge of insurance laws, continuing education, and insurance licenses. In this agency I was also a part of a local business networking group. I also hired and trained new employees.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication.
• Monitored clients' overall health and well-being and noted significant changes.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.