Jacquelyn McDonald

• Works closely with hospital case managers and social workers, serve as a liaison between prospective residents, families helping to properly place patients in appropriate rehab settings.
• Manage difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Help patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.

Worked closely with hospital case managers and social workers to properly place patients in appropriate rehab settings. was able to check insurances, get authorizations, liaison experience , marketing and customer service top priority.

Provided necessary information about our services for all customers, toured potential future customer, checked insurance policies, helped market our facility at local hospitals and community centers, worked closely with nursing/administration to help maintain a financially healthy census

• Managed admissions department provided as much information to potential patients/residents while maintaining a healthy census

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situation
• Excellent communication skills

• Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
• Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
• Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
• Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.