Jackie Ney
Sheldon,Iowa
Summary
Versatile and adaptable professional with extensive experience in education and business operations. Known for strong communication, critical thinking, and crisis management skills, with a focus on delivering reliable support, improving processes, and creating positive experiences for customers and teams.
Overview
19
19
years of professional experience
Work History
Educator
St. Patrick's School
08.2020 - 05.2026
- Delivered differentiated instruction to support varied learning styles and academic needs.
- Assessed student progress using formative and summative evaluations to guide instruction.
- Planned engaging lesson plans aligned with curriculum standards and student learning goals.
- Managed classroom behavior with consistent routines and positive reinforcement strategies.
- Collaborated with colleagues to refine instructional materials and strengthen learning outcomes.
Owner/Operator Manager
Old 60 Steaks and Chops
06.2018 - 08.2020
- Directed daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Managed staff scheduling, hiring, and training to maintain reliable front-of-house and kitchen coverage.
- Oversaw inventory ordering, vendor relationships, and cost controls to support efficient supply management.
- Implemented cleaning, sanitation, and food safety procedures to meet health and compliance standards.
- Resolved guest concerns and service issues promptly to protect customer loyalty and reputation.
- Evaluated operational processes and introduced improvements to strengthen efficiency and consistency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
Educator
St. Patrick's School
08.2007 - 06.2018
- Assessed student progress using formative and summative evaluations to guide instruction.
- Delivered differentiated instruction to support varied learning styles and academic needs.
- Communicated student performance and concerns with parents, guardians, and school staff.
- Incorporated faith-based values and character development into daily classroom activities.
- Built relationships and communicated with parents to provide the best learning environment for children.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
Education
Bachelor of Arts - Education
Buena Vista University
Storm Lake, IA12-2006
Endorsements - Middle School, ESL, And Reading
Morningside University
Sioux City, IASkills
- Project management
- Customer service
- Customer engagement
- Problem resolution
- Crisis management
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Oral communication
- Active listening
- Critical thinking
- Flexible and adaptable
Timeline
Educator
St. Patrick's School
08.2020 - 05.2026
Owner/Operator Manager
Old 60 Steaks and Chops
06.2018 - 08.2020
Educator
St. Patrick's School
08.2007 - 06.2018
Endorsements - Middle School, ESL, And Reading
Morningside University
Bachelor of Arts - Education
Buena Vista University