Jackie Ochieng
Lithonia,GA
Summary
Driven by a strong work ethic and integrity, leveraged time management and customer service skills at Walmart to enhance customer satisfaction and operational efficiency. Demonstrated compassionate care at Montclair, improving client quality of life through personalized support, fostering independence, and building trustful relationships. Achieved positive feedback through exceptional service and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caregiver
Montclair
03.2024 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Pharmacy Cashier
Walmart
06.2023 - 12.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Cashier
Walmart
06.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Nursing
Georgia Southern University
Statesboro, GASome College (No Degree) -
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Dekalb Early College Academy
Stone Mountain, GA05.2021
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
Certification
CPR/First Aid certification
Timeline
Caregiver
Montclair
03.2024 - 05.2024
Pharmacy Cashier
Walmart
06.2023 - 12.2023
Cashier
Walmart
06.2022 - 05.2023
Nursing
Georgia Southern University
Some College (No Degree) -
Kennesaw State University
High School Diploma -
Dekalb Early College Academy